Customer Quality Specialist

DESCRIPTION

We are looking for a talented Customer Quality Specialist to join our team specializing in quality for our Cummins’ business in El Paso, TX.

In this role, you will make an impact in the following ways:

• Translate customer expectations into actionable quality requirements, ensuring products, processes, and supply chain activities meet or exceed what customers value most.
• Lead resolution of customer quality issues by driving action plans to closure—restoring customer confidence while reducing repeat problems across product, process, and supplier spaces.
• Use Customer Centric metrics to prioritize work, ensuring the most critical issues receive rapid attention and delivering measurable improvements in customer satisfaction.
• Build and maintain productive external relationships, representing the organization professionally and supporting clear, effective communication back to customers.
• Contribute to ongoing process improvements, identifying gaps, proposing refinements, and helping elevate the overall maturity of customer quality systems.
• Champion continuous improvement and Six Sigma initiatives, leading or participating in projects that reduce defects, improve flow, and increase reliability.
• Support execution of Customer Quality strategy, helping the team achieve key performance metrics, goal tree initiatives, and long-term organizational objectives.
• Strengthen cross-functional alignment by coordinating with engineering, supply chain, and operations teams, ensuring preventive actions, lessons learned, and best practices are embedded into future work.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong customer‑focused quality leadership: Build trusted relationships, understand customer needs deeply, and deliver customer‑centric solutions through Advanced Product Quality Planning, clear communication, and effective Quality Influence across stakeholders.
• Expert problem solving and decision execution: Apply structured problem‑solving methods, identify root causes, implement data‑driven corrective actions, and hold yourself and others accountable for preventing recurrence—while managing ambiguity and maintaining urgency.
• Cross‑functional collaboration and organizational impact: Build networks across teams, collaborate effectively, value diverse perspectives, and influence decision‑making to align project scope, resources, and quality priorities through strong project management.
• Digital and forward‑thinking quality capability: Leverage Quality 4.0 tools—such as digital twins, cloud‑native applications, simulation, and connected systems—to drive smarter, faster quality outcomes and support the vision and purpose of the customer quality organization.

QUALIFICATIONS

Education/Experience:

• College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.
• Green Belt Certification preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Minimum of 2 years of relevant experience.

Additional Details:

This position will focus on Stellantis as the Customer.

This position is based out of El Paso, TX.

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Quality

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Min Salary $78800

Max Salary $118200

ReqID 2423678

Relocation Package No

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.