Job details
Stryker is building a digital ecosystem that feels effortless for customers and employees—every click, every workflow, every moment. In this role, you will shape enterprise-wide customer experience practices and help teams deliver human-centered digital products that drive adoption and measurable outcomes. If you thrive on turning insights into scalable experience standards, this is a chance to make a company-wide impact.
What you will do
- Lead end-to-end customer journey mapping across digital touchpoints to identify friction, root causes, and improvement opportunities.
- Define experience frameworks, design thinking practices, and design sprint approaches that teams can apply consistently across initiatives.
- Create wireframes, storyboards, and screen flows to align stakeholders early and accelerate product discovery and delivery.
- Develop clickable prototypes to support business alignment, usability testing, and technical requirements definition.
- Partner with insights, data, product, and technology teams to design and test multi-variant and A/B experience concepts and translate findings into prioritized design changes.
- Establish governance mechanisms (standards, reviews, documentation) to improve consistency and quality across the enterprise digital ecosystem.
- Build and maintain design standards and pattern libraries in collaboration with user experience, brand, marketing operations, and engineering teams, including platforms such as Adobe Experience Manager.
- Measure experience performance by defining and tracking outcomes (for example: task success rate, time-to-complete, usability scores, customer satisfaction, and adoption) and ensuring gaps are addressed wherever they occur in the journey.
What you will need
Required
- Bachelor’s degree (minimum).
- Minimum 8 years of experience in customer experience design, user experience design, service design, or a closely related field.
- Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD.
- Minimum 5 years of experience using customer journey mapping tools and applying journey-based methods to digital product design.
Preferred
- Master’s degree in Human-Computer Interaction, Interaction Design, Service Design, Industrial Design, or a related discipline.
- Experience developing or contributing to enterprise design systems and pattern libraries, including implementation support with engineering teams.
- Experience using AI-assisted design tools to accelerate journey mapping and identify themes, signals, and pain points from qualitative and quantitative inputs.
Additional Information
- Work arrangement: This role is remote; however, there will be priority consideration given to those located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.
Posted Date: 04/23/2026
This role will be posted for a minimum of 3 days.
United States of America Pay Ranges:
- Puerto Rico: $102,600 - $171,000 USD Annual
- USN: $118,000 - $196,700 USD Annual
- US5: $123,900 - $206,500 USD Annual
- US10: $129,800 - $216,400 USD Annual
- US15: $135,700 - $226,200 USD Annual
- US20: $141,600 - $236,000 USD Annual
- US30: $153,400 - $255,700 USD Annual
Principal CX Designer - Remote
Hybrid Houston, TX, United States (hybrid) Full Time Posted 3 hours ago