Job details
Basic Function
Support daily operations within their respective area with a specific focus on account coverage and supporting
new business opportunities within OnSite, including new account implementations.
Responsibilities
· Provides account coverage to ensure uninterrupted customer service.
· Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration.
· Provides Field Operations Leadership with information pertaining to performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.
· Supports projects and continuous improvement initiatives within the Strategic Operations Team.
· Supports execution of Scope of Work Analysis.
· Supports the implementation of new customer accounts.
· Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
· Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
· Effectively builds and maintains relationships and trust in both new and existing accounts.
· Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
· Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
· Communicates injuries, reportable occurrences, and performance related feedback.
Physical requirements
· Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
· Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
· Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook and Power Point ).
· Must be able to communicate telephonically.
· Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
Mental requirements
· Effectively and efficiently work in high stress and conflict situations.
· Ability to simultaneously address multiple complex problems.
· Work as an integral part of a team.
· Ability to interact appropriately with a variety of individuals including customers and internal partners. · Must be able to analyze and resolve non-routine product issues using independent judgment.
Skills/Experience required
· OnSite Operations background preferred.
· Basic knowledge of Stryker Endoscopy products and programs.
· Excellent Leadership, Organization, and Analytical skills.
· Excellent interpersonal and communication skills.
· Demonstrates professional work ethic and attitude at all times.
· Respects patient confidentiality.
· Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.
· Up to 80% overnight travel required.
Education/training required
· Bachelor’s degree (B.S. or B.A.) in a related field preferred.
United States of America Pay Ranges:
- US15: $74,100 - $108,600 USD Annual
