Job details
Do you have experience collaborating with global teams to improve cloud service performance and customer satisfaction?
How do you prioritize and resolve complex Microsoft 365 issues in a fast-paced support environment?
If there is escalation regarding recurring issue, how would you approach identifying and preventing it long-term?
SoftwareOne is a global leader in cloud and software services. Join us in this ambitious role and become part of a team that thrives on delivering flawless solutions and outstanding service! At SoftwareOne, your expertise will help craft the future of cloud services and drive unparalleled success.
SoftwareOne is seeking an M365 Associate Consultant to join our Cloud Managed Services team. In this role, you will provide advanced technical support across Microsoft 365 environments for global customers, ensuring smooth operations, timely incident resolution, and continuous service improvement. You will troubleshoot complex M365 issues, act as the first escalation point for L1 engineers, collaborate with senior consultants, and contribute to knowledge sharing—all while delivering a great customer experience in a fast‑paced managed services environment.
Key Responsibilities :
- Resolve complex incidents and service requests across Microsoft 365 workloads within defined SLAs
- Own incidents end-to-end—from investigation to resolution
- Create and maintain knowledge articles and process documentation
- Mentor and coach junior team members
- Monitor alerts, identify risks, and proactively address issues
- Contribute to automation and continuous service improvement initiatives
