Senior Manager/Specialist Lead, Healthcare Customer Strategy

In the current environment, Health Plans face more than an adjustment. They are playing a new role in helping new populations get new kinds of care in new ways. Deloitte’s Health Plans practice understands the past and present of the health care industry—and we collaborate with clients to address complex challenges and help them create and shape their future.

The fee-for-service (FFS) model as we know it today may be headed for obsolescence. In its absence, Plans face a crossroads—enhance positions through new models and collaborations, or risk irrelevance. The shift from volume-based to value-based care isn’t immediate, but the end of FFS in its current form may be inevitable. This change affects everyone in the health care ecosystem.

Work you'll do

Deloitte is seeking Senior Managers who are professionals with deep industry experience and strong records of academic and professional achievement who have the capacity and desire for continuous development and growth. Deloitte professionals must also be capable of working and communicating with people at all levels of an organization.

Our Consultants provide HP industry knowledge to teams, lead multiple project work-streams, small engagement teams or components of large, complex engagements.

Typical project responsibilities include:

• Develop the detailed, quantitative analysis work associated with developing meaningful insights to address Life Sciences clients’ biggest challenges
• Participate in setting engagement objectives and scope
• Develop work plans for components of engagements, coordinate activities between work streams and identify changes in scope
• Design deliverable content to precisely reflect the engagement contract and client needs
• Strive to improve deliverable quality through verification and validation of results
• Participate in the development and presentation of proposals for business development activities

The team

Customer Strategy & Applied Design

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients’ customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.

We deliver set of customer focused work:

• Customer Strategy| Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
• Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
• Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
• Digital Strategy | Help clients understand, envision and articulate “digital” as a business strategy aligned with their CEO’s agenda – and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

Qualifications

Required:

• Bachelor’s degree from accredited university with strong undergraduate academic record. MBA and/or Advanced degree in clinical sciences preferred (RN, MSN, MD)
• Minimum of 10 years of professional experience in Health Plans industry, or a mix of a few years’ industry experience and functioning as a Senior Manager or higher in a Consulting environment.
• Require business and clinical operations experience and subject matter expertise on Value Based Care, Population Health Management, Care Management, and Analytics; Clinical and HP Operations and Pharmacy/PBM.

Knowledge of Healthcare Marketing, Digital Marketing/Agency, Digital Consumerism, Marketing Strategy & Operations, Customer-centered innovation, Contact Center

• Ability to work independently; lead teams focused on specific work streams of large projects.
• Strong oral and written communication skills, presentation skills and MS Visio, PowerPoint, Excel and PowerPoint proficiency
• Travel up to 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Skills:

• Advanced degree in clinical sciences or MBA from a top tier program
• Superior critical thinking, analytical and problem-solving skills
• Exceptional interpersonal, team-building and communication skills
• Outstanding integrity, initiative, creativity, and passion
• Ability to work in an ambiguous environment

• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. Demonstrates consistent career progression with increasing levels of responsibility; performed above expectations in professional roles
• Live within commuting distance to one of Deloitte’s consulting offices

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

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