How To Be Customer Centric | Tips For Nailing Your Next Leadership Role

How do we get companies to realise that customer success is the responsibility of all colleagues and that everyone has a responsibility to share best practice and knowledge to help customer...

How do I gain more customer/patient contact in order to more directly steer my knowledge of the company?

How to reduce churn for an SMB segment? What is the best practises that needs to be followed? How they need to be incentivised? Collaboration between AM and CS?

What is the best way to determine customer needs if your company has limited data points and low interactions with them based on the type of business/service?

What is the best way to educate your own manager and company to be more customer centric and what are the warning signs of a company that isn't customer centric.

What iis the roadmap to become Customer Centric?

Strategies and positives to having Customer Success a focus for all organizations in a company, not just the Customer Services department.

How do CS teams build great customer advocates? How do great CS teams go about understanding the needs and goals of a customer on their ever-evolving customer journey?

How to create cross team empathy for customers?

How would you suggest promoting customer centricity to other departments when they say they are but you don't see them practicing it?

How to best track?

Customer Success has been focused on business outcomes from a single solution/service from the same provider. How to manage the multiple and complex solutions/applications/services scenarios?

What data should be shared at a leadership level and company wide to drive customer centricity?

How can I give my clients a deal (or feel like they are getting a good deal) without lowering my rate? I already over-deliver with my services and charge middle of the road rates compared to...

If you could have one thing be adapted by the world as quickly as the "attack on plastic straws" - what would it be?

What are the best practices to bring down the walls of the company functional silos and promote collaborative environment between departments with different /competing objectives.

How can we get other teams in our business to understand that customer success isn’t an ‘overflow’ option to support their roles (sales, service desk, marketing etc) when they are too busy?...

Customer Service seems to focus on the "process" of resolving issues, but does not always focus on the human aspect. Is that an oxymoron?