Your Career Clarity Drives Employee Engagement
with Rachel Serwetz
Navigating Difficult Conversations at Work
Natalia Alvarez
How do you approach difficult conversations?
Approaching hot topics at work can be tricky — and using formulated arguments or persuasion isn’t always the best way to manage them.
Natalia Alvarez, Consultant and Expert in Leadership Communication, will be joining us to help...
How do you approach difficult conversations?
Approaching hot topics at work can be tricky — and using formulated arguments or persuasion isn’t always the best way to manage them.
Natalia Alvarez, Consultant and Expert in Leadership Communication, will be joining us to help improve our communication skills by moving the focus from convincing others to connecting with others.
In this chat, you’ll learn:
- How to manage a difficult conversation when emotions are high
- Three mistakes that turn difficult conversations into a battlefield
- An empathic and highly effective approach to manage difficult conversations
Meet The Speaker
Natalia Alvarez
Consultant and Expert in Leadership Communication
Natalia Alvarez is a leadership communication coach specialized in working in uncertain, complex and task oriented environments.
She has more than 15 years’ academic and consultancy experience in international organizations such as the United Nations, the European Commission and top European universities including the University of East Anglia and University of Aberdeen.
She is a former human rights lawyer, holds a PhD in law and she is an accredited mediator qualified by the International Mediation Institute.
Natalia had successfully delivered projects ranging from designing a global leadership program for the United Nations to facilitating a dialogue between stakeholders for a company delivering a £62-million project in the UK.
Natalia coaches leaders to develop an effective and empathic communication approach that helps them to manage conflict, create collaboration and perform at the highest level.
Q&A
Q&A guidelines-
How do tell your leadership about thier bad decisions
Posted on 2022-09-18 -
How do you balance acknowledging the emotions involved, both for you and the other person, but also speaking above that so the emotions don't rule you completely in the conversations? How and when...
Posted on 2022-09-15 -
Your line manager doesn't take feedback well.
Posted on 2022-09-14 -
How do you recover from making a mistake at work?
Posted on 2022-09-14 -
Recommended at work, no specific questions. just looking to learn.
Posted on 2022-09-14 -
I have a HUGE fear in speaking up at work that is dominated by mostly men in higher positions.
Posted on 2022-09-13 -
How to resolve a situation that someone has in your team has with you when they don’t want to talk it out with you so you can better understand what the issue actually is to begin to resolve it?...
Posted on 2022-09-11 -
When should I approach HR when I need to have a sensitive conversation with someone?
Posted on 2022-08-28 -
What should you do if you start crying or feel yourself about to cry? What are the best ways to respond to gaslighting, especially when it's your manager or someone in leadership?
Posted on 2022-08-21 -
None at this time, thank you
Posted on 2022-08-19 -
How has navigating these conversations been impacted by the pandemic?
Posted on 2022-08-10 -
How to explain in a short and impactful way the link between handling difficult conversations, the need of psychological safety and performance to leaders who ate not yet convinced?
Posted on 2022-08-08
Ask a Question
Is there a specific question you have for the speaker? Let us know!
