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Why Customer Success Is Critical For a SAAS Company - The Role Of Women In Customer Success
Kamakshi Narasimhan
In SAAS, products are changing faster than ever thanks to the evolution of technology. It's safe to say the best way to keep a customer happy during the customer journey is to provide them with the best customer service possible - and this starts with a great customer success program. Join...
In SAAS, products are changing faster than ever thanks to the evolution of technology. It's safe to say the best way to keep a customer happy during the customer journey is to provide them with the best customer service possible - and this starts with a great customer success program. Join Kamakshi Narasimhan, Senior Director of Technical Success at Netskope for a live Q&A to understand the inter-workings of a SAAS Customer Success team, and the role women play in CS!
Meet The Speaker
Kamakshi Narasimhan
Senior Director of Technical Success at Netskope
Kamakshi Narasimhan is a 20 year veteran of the Network Security Industry. With a passion for customer focussed engagement, Kamakshi's reputation for delivering results in highly complex Enterprise Customer Network is well recognized. She is currently Senior Director of Technical Success at Netskope where she continues to deliver results and is recognized by her team as a true player coach.
Q&A
Q&A guidelines-
I would like to know how to join?
Posted on 2019-08-21 -
Should CSM be paid or non-paid service within the Org?
Posted on 2019-08-21 -
Best training for a customer success role?
Posted on 2019-08-20 -
What best practices do you recommend during the handoff between Sales and Customer Success? To what degree and for how long should the AE remain involved once the contract closes? Is there a...
Posted on 2019-08-20 -
How does one get into this field? What kind of certifications or skills should be emphasized during interviews?
Posted on 2019-08-20 -
How do you define customer focus engagement?
Posted on 2019-08-20 -
how to transition from support to success?
Posted on 2019-08-20 -
As a customer success manager, how early do you get engaged with a customer and what is the full scope of the role?
Posted on 2019-08-20 -
As someone interested in transitioning to Customer Success who has client facing experience and transferrable soft skills, but not as many technical skills how do you recommend positioning...
Posted on 2019-08-20 -
Which department should own customer success? Implementation, Support, Training, Marketing?
Posted on 2019-08-17 -
What are the top 3 attributes to be a successful Customer Success Manager?
Posted on 2019-08-15 -
Looking for suggestions on ways to 'wow' the customer, keep them in your good graces and deal with those who are confrontational or dont want to schedule the time with you.
Posted on 2019-08-07
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