Neurodiverse Hiring Program at Cummins: Discussing the company's dedicated neurodiverse hiring and inclusion program
with Dennis Heathfield, Jaime Nuñez, Radha MacCulloch
Interviewing For Customer Success Roles - What Makes A Good CSM Candidate
Carissa Aiello Berube
Customer Success Managers are at the forefront of every company, they are the bind between company and customer, and many times the first line of defense if something goes wrong. Companies are looking for the best of the best for these customer facing roles and in turn, conducting more...
Customer Success Managers are at the forefront of every company, they are the bind between company and customer, and many times the first line of defense if something goes wrong. Companies are looking for the best of the best for these customer facing roles and in turn, conducting more challenging interview processes than ever before. How can you stand out among the many candidates vying for customer success roles worldwide? Join us for a live chat with Carissa Aiello Berube, who leads a team of "best in class" CSMs at Gainsight, while working remotely based in Washington, DC. Ask Carissa anything in this hour-long, live and virtual chat, and ace your next CS interview!
Meet The Speaker
Carissa Aiello Berube
Customer Success Leader
Carissa Aiello Berube is an experienced leader in Customer Success, and leads a team of "best in class" CSMs at Gainsight, while working remotely based in Washington, DC. Characterized by her team as a curious, courageous, and wholehearted leader and by her customers as true advisor, good listener, and strategic thinker. She is committed to elevating and unifying customer success strategies and processes, both for her customers and for Gainsight. Fun facts: she is fluent in sign language, an avid crafter, and has a two month old Bernedoodle puppy named Frisco.
Q&A
Q&A guidelines-
How do you deal with implicit bias when interviewing candidates?
Posted on 2019-09-16 -
Given the role that the CSM plays in retention and satisfaction, why is there such reluctance to hire a distributed work team for this role?
Posted on 2019-09-15 -
My question is two-fold: What do you think is one of the most difficult parts of being a customer success manager and how do you handle it?
Posted on 2019-09-14 -
What is your #1 turn off in an interview?
Posted on 2019-09-13 -
Hi there! I’ve been working remotely for two years now but am searching for my first position as a CSM. I have a background in education (teaching) and sales/account management. I’ve applied to...
Posted on 2019-09-13
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