Deloitte Digital Does That!

As US Digital Customer Offering Leader at Deloitte Digital, Dounia helps companies apply human experience insights to architect sales, service, and marketing solutions. She leads talented, multi-functional teams to design, build, and operate platforms that deliver personalized experiences, earn loyalty, and realize financial outcomes for businesses across sectors.

Dounia's team creates tailored industry products and solutions with Deloitte Digital alliances, including Salesforce, Oracle CX, Amazon Connect, ServiceNow, Zuora, NetSuite, and Anaplan among others. They are widely known for their sense of purpose, partnership, and positivity.

Before joining Deloitte, Dounia worked in the financial services industry. Her experience as a client of large consultancies has given her a unique perspective on how to overcome client issues and organizational dynamics to reach successful outcomes and maximize ROI.

Always ready for a new challenge, Dounia loves training and running ultramarathons, - but most of all spending time with her son John - especially on the ice!

How can brands connect to an individual consumer's desires? Michelle can tell you. She is an expert in the tech ecosystem that makes meaningful customer connections happen. An engineer, an award-winning digital media technology executive, and a leader in Deloitte's Customer & Marketing practice, Michelle designs, implements, and runs digital technology systems for Global Fortune 100 companies.

She drives digital marketing strategy & technology development for her clients and works with brand teams to bring the strategy to life, delivering comprehensive campaigns that engage and integrate with online networks & communities. She helps Chief Marketing Officers (CMO), Chief Digital Officers (CDO) and Chief Data Officers (CDO) own their consumer interactions by migrating the technology in-house and deploying it across web, mobile, social media, and email channels to increase their sales -- and transform them from traditional brand marketers into direct to consumer (DTC) powerhouses. Leveraging the latest in Artificial Intelligence (AI) and Machine Learning (ML) techniques, Michelle helps business drive more effective results through data insights.

Joanna joined Deloitte in 2004. As a Senior Manager in Deloitte Consulting's Customer and Marketing offering, Joanna helps customers transform their customer and marketing organizations through digital transformations, focused on bridging the gap between Sales and Marketing. She has experience in improving sales and marketing performance through better-connected planning, Sales Performance Management, and MRM technology implementations, mergers & acquisitions, territory and quota planning, application deployment and management, organizational strategy, management of change, technology adoption, talent strategies, business process alignment and development, and end-to-end system and functional testing.

Joanna has experience across all industries, but with a focus on Technology, Media, and Telecommunications.

Nathan Young is a leading creative strategist with a strong digital background and a sharp hairline. Nathan excels at leading teams of strategists to uncover insights and tell powerful stories through the practice of radical empathy.

Over the past decade, Nathan has had the opportunity to help top brands handle tough challenges including Intuit, Hefty, Dell, Zillow, Microsoft, Amazon, Fujitsu, and Booking.com. Nathan is a staunch advocate for diversity and inclusion, and the founder of 600 & Rising, a non-profit grassroots organization that advocates for and advances Black talent in the advertising industry.