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This role may also be located in our Playa Vista, CA campus.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; Boulder, CO, USA; Cambridge, MA, USA; Chicago, IL, USA; Addison, TX, USA; New York, NY, USA; Los Angeles, CA, USA. Minimum qualifications:
- Bachelor's degree or equivalent practical experience
- 15 years of experience in executing operations or support for vendor-managed projects at an enterprise software company
- Experience growing and developing global teams and supporting enterprise channel partners
- Experience working with engineering teams to design and implement support products and services
Preferred qualifications:
- Transformation From Support to a Service Desk Experience
- Experience Leading a global service operation
- Six Sigma, COPC, Project management, Agile certification
- Quantitative and qualitative analysis, operations, and managing financial budgets
- Ability to influence without direct authority and drive change at all levels within an organization and experience leading initiatives involving multiple stakeholders and teams
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $202,000-$287,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
- Own the Business outcome and transformation of the Global Partner Support Function. Decrease cost (e.g., deflection of cases, vendor management, system automation) and User Satisfaction/Performance (e.g., and Accountable SLAs, Streamlined/simplified Processes, Speed, Service response vs case management).
- Deliver Executive Reporting including Cost, Productivity and Impact Reporting.
- Develop and execute the outlokok, strategy, roadmap, and operational plan for the optimization of the global Partner Support Desk operation and services.
- Drive partner growth and success through a unified support strategy.
- Drive transformational initiatives and business to improve the operational landscape and cross-functional support.
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