9333 Customer service or client services or tech support or communication officer or customer support Jobs

Customer Support Analyst

Overview

The Support Analyst is a member of the Support team, who collectively are responsible for the support and maintenance for Enablon customers. 

The Support Analyst contributes to provide level 2 support on enterprise-wide Enablon software solutions for small and large companies in compliance with best practices and processes. The Support Analyst works closely with other analysts, project teams, IT specialists, product managers and developers, as well as customer project teams to provide the best response for existing clients’ requests.

The PS Analyst is directly responsible for the management of a support queue, the qualification and tracking of client requests and provision of solutions within the expected response time applicable to the client. He/she may work on the solution with other Enablon teams. He or she also provide additional support services such as product refreshers (short review of functionality of modules owned by the client), coordinate project audits, product presentations for premium customers.

The Support Analyst may also be involved in support sales for the production of feasibility assessments and estimates to meet client requirements.

The Support Analyst understands and does what it takes to have a delighted customer.

2 years of professional experience developing software.

Education/Skills

At least a 4-year degree in Computer Science or Software Engineering.

Proficient in at least one programming language.

Familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies.

Knowledge of database design concepts.

For any questions, please feel free to contact the recruiter Carl Rigby carl.rigby@wolterskluwer.com

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

GDPR

Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. 

For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. 

Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems.  At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities.  
 
Join us and build a brighter future