This is a HYBRID opportunity with expectation to report to designated office in NY or FL a few times per month.
100 Church Street | New York, NY 10007
1101 Greenwood Blvd | Lake Mary, FL 32746
Duties & Responsibilities:
Facilitate and deliver learning events to support the enterprise inclusive of all business units
Serve as subject matter expert (SME) in the design and development of learning content partnering with business leaders and the instructional design group
Assist with maintaining and updating all learning content materials, ensuring they meet state, federal or organizational criteria
Partner and consult with internal organizations to create and execute training plans
Collaborate and communicate with numerous business units across the enterprise to support and help drive change initiatives across the organization
Anticipate training development or delivery challenges and work with business owners to identify mitigation strategies
Manage learning environment to assess, evaluate and communicate learner content/knowledge transfer and skills application
Complete any learning event logistics tasks and communications to ensure successful delivery and implementation of content
Stay current on assigned business unit policies and procedures
Utilize all systems and technology to deliver learning, record any data points and produce reports as needed associated with the execution and sustainability for each learning event
Contribute to the overall success of the Learning organization by identifying ways to continuously improve the learning process and create leaner evaluations that are used to influence current and future offerings
Lead meaningful change and process effectiveness through continuous focus and improvement
Act as a subject matter expert for process document creation
Additional responsibilities as assigned
High School diploma or GED equivalent from an accredited institution
Previous work experience as a trainer with emphasis on standard operating procedure based, business process outsourcing and multiple technology systems instruction
Extensive experience facilitating learning and delivering presentations virtually required
Ability to master subject matter and become a product expert
Ability to communicate with audiences at varying levels
Ability to manage cross-functional projects and deliver on identified milestones, communicating with key stakeholders, and measuring success while acknowledging areas of improvement
Expertise/willingness to learn latest trends within learning delivery, adult learning principles, organizational development, and related areas
Proficient with Microsoft Office software applications (i.e. Word, PowerPoint, Excel, Outlook)
Ability to communicate in English in writing and verbally
Ability to work independently, organize, plan, and effectively manage time
Flexibility to travel out of state to company office locations, vendor sites and other work locations for onsite delivery 25 - 50% of job requirement
Bachelor’s degree from an accredited institution, preferred focus study area in Education, Healthcare Administration, Learning and Development or relatable field.
Ideal candidate will have a minimum 5 years of experience in Training or Healthcare/Health Plan sales environment.
Experience with Learning Management Systems (LMS)
Facilitation certifications with accredited associations or organizations
Since we care so greatly about our employees' and members' wellbeing, Healthfirst has implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Company’s current COVID-19 or other infectious disease health and safety protocols, including local requirements, which may include sharing information regarding your vaccine status and mask wearing. Protocols may change in the future with the evolving public health landscape. Healthfirst will consider accommodation requests as required by applicable law.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Greater New York City Area (NY, NJ, CT residents): $65,600 - $94,775
All Other Locations (within approved locations): $58,300 - $86,700
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.