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Job Type
Full Time
Job Details
Job Description Visa’s Employee Enablement Solutions organization is looking for a Communications Specialist who will support the multiple colleague facing communications from EES that are required to concisely convey what users need to know and/or do. There are a variety of messages that span urgency levels as well as recipients. Many are global and in response to outages. Others are planned service announcements that use a variety of tones. This is a dynamic position that requires empathy, clarity, and the ability to translate technical content to business impact. This role considers the audience and has the ability to create impactful messaging for them. What they need to know vs. what we want to tell them. The ability to create high quality communications that mirror the situation is critical. Some messages are urgent and brief. Others are more inspired and speak to capabilities and new services. The successful candidate is a champion of precision, continual improvement, and quality who can produce high quality communications that optimize the experience for our colleagues. Our environment is dynamic and requires a communications professional who is flexible, self-motivated, and can collaborate across cross-functional groups and locations. Must be a self-starter, motivated, accountable, enjoy the written language, can handle some pressure situations and driven by continuous improvement. Essential Functions:
- Manage communications operations including design, development, and delivery of change-related communications for tools and applications. Communications are sent daily, weekly, and on planned schedules.
- Create and leverage new channels
- Create a style guide of all communications and templates
- Continually improve the way we communicate, including new templates and creative visuals
- Drive communications-related process improvement initiatives
- Continuously monitor communications process metrics to ensure targets are met
- Capture and track suggested communications improvements and drive related next actions
- Collaborate with global virtual teams, senior leaders, and technical subject matter experts
- Represent the Employee Enablement Solutions Team as a vocal customer/user advocate
- 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
- 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD University Recruiting: MBA/ PhD without experience
About the Company
VISA
Foster City, CA, United States
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and... Read more