Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 4:30 PM - 1:30 AM PST. It may be necessary, given the business need, to work on - call Supervisor rotation, occasional overtime, weekends, holidays, and off hours. Our office is located at 1601 Ygnacio Valley Rd, Walnut Creek, CA. We offer weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment. Primary Responsibilities:
- Email Review / Research / Resolution
- Supervise Patient Access Staff with about 20 Direct Reports
- Aid in on - call Supervisor Rotation During Weekends, Holidays, and Off Hours
- Staff / Department Rounding
- Develop Agenda Topics for Daily Huddles and Chair the Discussion
- Staff on Boarding - Identify Candidates / Screen / Interview / Hire / Train / Mentor During Probationary Period and Beyond
- Report and Work Queue Support
- Schedule Development and Maintenance
- Kronos Timekeeping for Staff
- Epic Support and Training for Staff
- Crucial / Progressive / Developmental Conversation Completion
- Registration Support - Registration Completion and Quality Review
- POS Collection - Collect and / or Reconciliation of Patient Payments
- Downtime Support - Weekend Graveyard Support
- Interdepartmental Collaboration
- KPI Metrics Tracking and Development
- Staff Engagement and Satisfaction
- High School Diploma / GED
- 3+ years of medical office experience
- 1+ years of management position experience
- 1+ years of outpatient registration experience
- 1+ years of healthcare scheduling experience
- Ability to work on - site in 1601 Ygnacio Valley Rd, Walnut Creek, CA
- Ability to work any full-time, 8-hour shift between the hours of 4:30 PM - 1:30 AM PST from Monday - Friday including the flexibility to work occasional overtime given the business need
- Ability to work any on - call Supervisor rotation during weekends, holidays, and off hours based on business need
- Must be 18 years of age OR older
- Knowledge of state and federal regulations as they pertain to Emergency Department processes and procedures
- Experience with and knowledge of PC applications (Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook)
- Ability to compute basic mathematical calculations
- High degree of organizational skills, ability to set priorities, manage multiple demands, and the ability to complete tasks under strict time lines
- Demonstrated customer service skills
- Ability to quickly establish rapport, motivate, gain respect, and to lead
- Demonstrated HR analytical and problem - solving skills
- Excellent communication skills to include oral and written comprehension and expression
- Excellent organizational and leadership abilities
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more