Job Type
Job Details
Your Responsibilities:
Support the local SAP users by being the local contact for all end user training and issue management.
Assist with the creation of SAP training materials to ensure ongoing and effective use of the application and supporting tools.
Work with factory leads to understand their highest priority challenges and work with the central support teams to resolve issues related to the SAP system.
Proactively address user pain points when using the SAP system by resolving issues on the ground and ensuring all tickets have sufficient information and technical language so IT support can resolve incidents quickly.
Enable key and power users to become the go-to source of knowledge for the SAP system at the site through upskilling and functional training.
Build a bridge between factories and the IT organization by effectively communicating challenges from the factory to IT and reporting on ticket resolution timelines from IT to users in the factory.
Identify potential enhancements to improve system usability and develop the functional requirements documentation to effectively communicate the business requirements to the development team.
Technical IT knowledge and ability to rapidly gain knowledge of a new global template.
Experience in manufacturing and industrial services.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
Bachelor’s degree in Information Technology or related field or equivalent work experience.
At least 3 years of experience in one or a combination of the 3 SAP Modules – MM, PP, PS, QM or PM.
Strong knowledge of the S4/HANA platform preferred.
Excellent communication skills with the ability to communicate fluently in Spanish and English in a global multi-cultural environment.
Excellent communication and interpersonal skills, with a high level of emotional intelligence.
Ability to work in a fast-paced and dynamic environment with little direction.
Strong problem-solving skills and ability to quickly identify root causes of issues.
SAP Certifications preferred.
Proficiency in both spoken & written English language is required.
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