Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably.
We’re looking for a User Experience Research Leader to join our growing team of designers, researchers and strategists. In this role, you will connect dots across several teams and journeys; planning, preparing and executing impactful research and strategy to transform the way consumers access and utilize their health benefits. You will spend your time defining agent, payer, employer and consumer journeys, identifying optimal strategies to drive growth and efficiency, and build trust with our customers.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Work directly with consumers, employers and customer service agents to define how a premium healthcare benefits experience looks and feels and translate those findings into actionable next steps for design, product and engineering
- Collaborate closely with engineers, product owners/managers and designers to ensure the solutions we ship are aligned with users’ needs and goals
- Evangelize the value of UX Research & Strategy, focusing on business value and risk mitigation
- Execute strategic and tactical research across one or more large pillars of the business
- As the team grows, manage a team of UX researchers, supporting them in work prioritization, methodological selection and insights translation
- Work with adjacent research teams to create a cadence for collaboration/sharing
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 4+ years of professional UX research experience
- Experience applying generative, formative and evaluative research methods to complex business questions
- Experience managing an end-to-end research program involving multiple feedback collection sources at a regular cadence
- Proven deep empathy for the user and an ability to communicate the value of empathy to stakeholders effectively
- Proven ability to translate insights into actionable recommendations that drive impact for the business
- Proven solid ability/desire to collaborate across teams and partner types
Preferred Qualifications:
- Experience with both remote and in-person testing (experience in lab environments a plus!)
- Experience applying formative and evaluative research methods to complex business questions
- Proven deep empathy for the user and an ability to communicate the value of empathy to stakeholders effectively
- Proven adaptability to work in both a fast-paced startup environment and an enterprise environment
- Proven ability to translate insights into actionable recommendations that drive impact for the business
- Proven solid ability/desire to collaborate across teams and partner types
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more