Job Type
Job Details
What you get to do in this role:
- IT Service owner for ServiceNow’s CRM (Customer Relationship Management).
- As we continue to expand the Lead to Order capabilities, this role will scale to support growing systems and ensure the teams both IT and Business are well supported to deliver the best experience.
- Lead the CRM IT team, comprising of Business System Analysts, Developers and QA to deliver new features and enhancements to a ServiceNow’s MS Dynamics 365 CRM
- Responsible for managing and optimizing development, requirements, support processes with a mind-set of continuous improvements
- Visualize the strategy to achieve the long-term roadmap and provide suggestions to the leadership on how we could better achieve the goals.
- Work cross-functionally across IT to ensure CRM is connected with upstream, downstream and analytics capabilities
- Building the best user interface and user experience capabilities for the end users.
- Have a strong understanding of business functionality and problems and ensures that the systems are built with the best design and features that scale and perform well.
- Help planning projects with effort estimates, timelines, resourcing and also instance planning strategy for applications.
- Influence the business on CRM trends and directions we should take the Sales organization based on previous CRM experiences
- Build strong relationship with the business teams to provide them the support and adequate technical direction and guidance.
- Guide and coach the team on right coding standards and best testing strategies to deliver quality applications.
- Build career path for the team by working closely with the engineers to understand their personal goals and coaching them on how they can excel in their role. Build a trusted relationship with the team.
- Working with MS on Roadmap and enhancements
Qualifications
To be successful in this role you have:
- Should have minimum of 10 years of experience in CRM, Application Development and managing / leading teams.
- Strong knowledge of SaaS business model
- Expert in CRM business processes in a SaaS business
- Knowledge in MS Dynamics CRM.
- Working expertise in Agile / SAFe
- Excellent written, presentation and communication skills.
- Enjoys mentoring and coaching the team to achieve career goals.
JV20
For positions in the Bay Area, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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