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Job Type
Full Time
Job Details
Job Description What you get to do in this role:
- Delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats.
- Learn highly technical products quickly using pre-release documentation and pre-release software and hardware.
- Use exceptional verbal and written communication skills, including virtual/online delivery of multi-day classes.
- Contribute and assist in development of effective and sustainable training courseware and curriculum.
- Travel up to 50% (worldwide).
- A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred).
- Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential.
- Knowledge and hands on experience implementing ITSM/ITBM/GRC solutions or similar preferred.
- Background in Service Management, ITOM, ITBM, GRC, IT Management preferred.
- High level of flexibility, creativity, and dependability.
- 3-5 years of experience in a technical training environment required; some instructional design experience preferred.
- CTT+ or equivalent preferred
- ITIL certification preferred
- Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint as well as learning technologies such as Captivate, Articulate, design tools, LMS' and web conferencing applications.
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more