Job Type
Job Details
What you get to do in this role:
- Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
- Act as a Business Partner to the reps and leadership you support
- Lead a team of specialists who are responsible for service provider specific account reps and accounts
- Responsible for the quality of work and productivity of each direct report. Including meeting SLA requirements for communication responses, Order Form requests and any urgent and non-standard asks that come to you and your team
- Analytical support and reporting (including QBR) by Region/District. Provide guidance / assistance in QBR deck preparation for team(s)
- Drive adoption of forecasting tools and dashboards within respective regions
- Provide trainings and guidance to sales and sales operations teams on key Service Provider initiatives
- Special Projects - Training curriculum, data cleanup, additional projects upon assignment or as they arise
- As new products, pricing changes, etc. are introduced, ensure sales readiness from training to systems and operational implementation
- Ensure governance around policy and procedure pertaining to crediting, ordering and pricing for your team
- Provide support on deal structuring and understanding of customer contracts guiding new business, upsell, and cross sell activities
- Act as a point of escalation for non-standard requests; be a liaison between sales and extended internal teams (ie: deals desk, order management, legal, revenue, FP&A etc.)
Qualifications
To be successful in this role you have:
- Must be located in the Boston/Waltham area and be able to work a hybrid work schedule
- Previous management experience
- 2+ years proven experience of Sales Operations in a software sales organization
- Has been in a sales supporting role previously
- Proficient in the use of sales methodologies and sales force automation tools
- Provided support on deal structuring
- Proficient in PPT, Word and Excel
- Strong listening, analytic and organizational skills
- Team player with positive attitude
- Excellent analytical and problem-solving skills with ability to drive conflict resolution
- Excellent interpersonal, written and verbal communication
- Ability to work in an aggressive, fast-paced environment managing multiple priorities
- Must be hands-on with solid attention detail
- Experience in Software as a Service is a plus
- Results Driven
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
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