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Job Type
Full Time
Job Details
Job Description If you think you could support Visa as a VisaNet Transaction Quality Associate, we want to hear from you – together, let’s make Visa a great place to work. What’s it all about? As a member of Visa Operations Command Center, the VisaNet Transaction Quality Associate’s primary responsibility is managing and responding to Transaction and Managed Network events that may result in impaired connectivity to our clients. What we expect of you, day to day. Act as a key point of contact for Client Transactional queries. Use various monitoring and analytical tools to proactively and reactively detect and resolve issues. Work with internal support teams and vendors to resolve issues affecting our clients. Fully and accurately document incident details using the incident and reporting tools. Accurately report incident information internally to colleagues and management. Remains calm under pressure during critical situations. Provide timely escalation during critical situations. Provide support to clients to agreed standards of efficiency and quality. Possess strong written and verbal communication skills. Adhere strictly to documented processes This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications Ability to work effectively as part of a team and individually (self-starter). Accepts responsibility for own workload management and escalates / seeks advice & guidance where required. Robust analytical thinking skills. Ability to make decisions based upon information available, present recommendations and deal with moderate challenges. Builds, develops and maintains effective relationships with stakeholders including other areas of the company to ensure incidents and queries are resolved to client expectations. Strong verbal and written communication skills. Takes ownership through to incident resolution. Assesses urgency of incident, completes analysis and applies sound logic and problem solving techniques. Strong multi-tasking skills. Previous IT Operations/Service Desk experience desirable, but not essential as training will be given. Passion for client service - experience of working in a client-focused environment desirable, but not essential. Client focused ethos with the ability to interact across all management levels. MS Office suite familiarity desirable, but not essential. PC literate (general user level). Essential Criteria Appetite for learning - ability to grasp and understand information and systems quickly using a variety of resources. Analytical, resourceful and persistent problem solver. Comfortable with working a 12 hour 24x365 shift pattern. Applies high attention to detail. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
About the Company
VISA
Foster City, CA, United States
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and... Read more