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Job Type
Full Time
Job Details
Job Description Join Visa: A Network Working for Everyone. Managed Services is part of Visa’s advisory division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. In Australia, New Zealand and the South Pacific, Managed Services lead the efforts to help our clients deliver, execute, and implement strategic projects. Our team champions a solution-first mindset and Human Centric Design methodologies to design and deploy leading class customer engagement and portfolio optimisation solutions for our clients. We deliver on objectives from a shared value agenda, effectively becoming the trusted delivery team for our clients and partners. Managed Services is the fast-growing area of the Visa business where our people are the product – and the priority. What a Marketing Manager does at Visa: As a Marketing Manager, you will support the full lifecycle of customer marketing design, delivery and management. You will be dedicated to one of our key issuing clients, helping them to build and deliver marketing solutions that will provide their end customers withy best in class customer experiences. This includes marketing campaign execution and managing the go to market process of new proposition and features. In this role you will also:
- Build strong relationships with clients to deeply understand their capabilities, business objectives and challenges
- Identify and solve both client and internal challenges to help build and deliver marketing campaigns that are market leading
- Build strong relationships with internal stakeholders and liaise with cross functional teams globally to discover new marketing best practices and create recommendations for the client
- Manage stakeholders across marketing, content, experience design, product, data, legal and risk to deliver complex campaigns
- Flawlessly execute integrated go-to-market campaigns to drive customer engagement & retention
- Develop test & learn pilots for digital marketing communications (across email, display, social, website, search, blog etc.) including utilising Customer Centered Design thinking for all integrated marketing campaigns
- Support feature propositions and channel strategy development
- Regularly review results and success of campaigns delivered to the client, leading to improved customer experiences, new opportunities, and new product requirements
- Document processes, key learnings and best practices in artefacts that can be reused across the client’s business.
- Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to marketing when opportunities and challenges arise to meet specific business objectives
- Active Contributor to Team Success - Actively participating as a member of a team to move the team toward the completion of goals. Makes suggestions for achieving team goals or performing team functions; provides necessary assistance to remove obstacles to help the team accomplish its goals
- Business Translator – Translates complex challenges into well-defined marketing concepts, showcasing the impacts and implementation considerations to develop and deliver campaigns to market. Ability to ‘think like a customer’ and show empathy to their experience is essential
- High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions
- Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).
- Experienced in B2C marketing proposition development and digital customer journeys
- Motivated by marketing design and delivery with a high attention to detail
- Tech savvy, data led and knowledge of marketing tools like Adobe Campaign, Marketo, Salesforce, PEGA, Unica or similar is an advantage
- Innovation minded leader with experience leading customer marketing design with a diverse set of capabilities, clients, and partners
- Deep experience in managing complex projects and customer product portfolios
- Superior problem-solving skills, with demonstrated intellectual and analytical rigor
- Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively across multiple teams globally
- Excellent communication and presentation skills, including strong oral and written capabilities
- Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
- Strong marketing acumen, with experience in working on business requirement gathering, and customer journey flows and tight project management
- Excellent client engagement and relationship management skills with a collaborative approach to stakeholder management.
- 5+ years experience in customer lifecycle marketing
- Aptitude to learn and upskill across multiple digital capabilities
- Experience in and passion for payments
- Deep understanding and empathy of customer needs and commercial drivers
- Technical competence to be able to communicate with a wide range of stakeholders -architects, UX practitioners and the development team essential
- Able to keep pace with emerging customer marketing best practice and setting new standards within the industry and genuine desire to be across new experience trends
- Experience of presenting in person and remotely to a range of stakeholders at all levels of an organisation is desirable
- Consumer banking, finance and/or payments experience desirable. Start-up or agency experience also welcomed
- Experience with Financial Institution/Banking customer marketing.
About the Company
VISA
Foster City, CA, United States
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and... Read more