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Job Details
Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity Our high performing Customer Success team is looking for a Client Success Manager to work closely within the London Market Segment to support clients and expand strategic client relationships. The ideal candidate will be a self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction. The main functions of this role are to execute the strategic account plan, work closely with our client base, retain and increase revenue by helping pursue expansion opportunities while ensuring a high quality of service and effective communications between the client and internal RMS business units. Success will be determined by client retention and satisfaction as well as performance on individual project-based initiatives. Essential Job Functions
- Act as a strategic advisor to clients, helping them achieve their long- and short-term business objectives
- Deliver exceptional service around complex client projects and strategic engagements as you drive client value
- Lead regularly scheduled account team meetings designed to review the contract renewal and strategic account plans for each client
- Collaborate with sales team on execution of account strategies
- Develop and execute account renewal and cancellation mitigation strategies
- Identify expansion opportunities by having a deep understanding of the client's business operations and applying RMS’ solutions to provide value
- Proactively identify and improve upon areas of client dissatisfaction
- Manage client expectations as you monitor the progress of client inquiries up to confirmation of final resolution; ensure the final resolution fully meets RMS standards
- Lead event response outreach and on-going support
- Lead change management activities for updated product and model releases
- Client onboarding and training of new products and services
- Provide ongoing technical expertise & assistance
- Work both independently and with a team
- Moderate travel may be required.
- Bachelor’s degree in any discipline with a strong academic track record
- Minimum 5 years’ of professional track record and experience (ideally 2-5 years) in a client servicing role within insurance, catastrophe management, risk management, software services, analytics or in a similar related field;
- Exceptional written and verbal communication skills - must be able to relay complex and often technical concepts to broad audiences;
- Strong presentation skills
- Strong project management skills
- Strong networking and influencing skills
- Solid organizational skills and ability to work under pressure
- Ability to coordinate across different teams, working effectively in a team and as an individual
- Fluency in English (written and spoken) is a must
Learn more about Moody's