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Job Type
Full Time
Job Details
Job Description What you get to do in this role:
- We are an escalations team in Operations that primarily works on databases, performance, infrastructure, scalability & innovate solutions
- Database Performance Tuning & enhancements of MariaDB/MySQL and Postgres databases.
- Troubleshoot/Debug/RCA database issues and suggest topology deployment enhancements.
- Perform MariaDB/MySQL to Postgres migrations.
- Provide on-call support during weekend.
- You'll get an opportunity of leading individual projects, including scheduling and reporting
- Work with cross functional team, pursue to the resolution of bugs identified.
- Proactive monitoring of customer infrastructure to avoid any P1/P2 escalations.
- Ensure that MTTR (Mean Time To Resolve) of any issues stays within SLA
- Deep dive on Database and SericeNow Platform performance bottlenecks
- 5+ years of experience in database management and performance tuning of Mysql and Postgres databases.
- 3+ years of experience providing support on a SaaS, PaaS, or Cloud Infrastructure product/solution
- Solid understanding of DB architecture, schemas, table spaces, indexing/query tuning and database performance optimization.
- Proven experience with concurrency, multithreading, and distributed system architectures
- Familiarity or knowledge of CentOS/RedHat operating system (admin/root level)
- Strong experience with application/database performance engineering tools is highly preferred.
- Experience in data mining tool such as Splunk, Grafana or ELK stack tool.
- Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
- Scripting: basic shell scripting, Python, Javascript good to have
- Experience with ServiceNow platform, scripting, tuning, troubleshooting is highly preferred.
- Formal experience on a DevOps, support or Operational team is desired.
- Experience in supporting large scale web-based distributed application running on JVM/Apache/Tomcat is prefered
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more