Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Job Type
Full Time
Job Details
Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- Candidates will typically have 4 years of experience coding in a general purpose coding language or in system design, troubleshooting and advocating for customers' needs, and triaging technical issues.
- Typically 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
- Ability to undergo additional background check clearance to work with Government clients.
- Ability to work non-standard hours and differing rotations/shifts.
- Knowledge of cryptography (e.g., PKI, symmetric key, KMS, etc.).
- Knowledge of how APIs work (e.g., REST, etc.).
- Understanding of Cloud Concepts, including: Identity, Policies, Permissions, and other access management related (e.g., authentication, authorization, least privilege, OAuth, SAML, OIDC, etc.).
- Understanding of common threat vectors for Cloud Customers: DDOS, malware injection, ransomware, credential compromise, etc.
- Understanding of Networking concepts, protocols, and services (e.g., Firewalls, DNS, HTTPS, SSL, TCP and UDP).
- Excellent troubleshooting methodology to manage issues efficiently.
- Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of engineers/consultants that globally ensure 24 hour customer support.
- Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams, to find ways to improve the product and drive high-quality production.
About the Company
Google Inc.
Mountain View, CA, United States
Build for everyone Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university... Read more