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Job Details
Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. Work Schedule: Monday to Friday 9:00 AM EST – 5:00 PM EST and every other Saturday 9:00 AM EST – 1:00 PM EST Primary Responsibilities: Clinical Knowledge and Skills
- Demonstrates clinical competence in the direct care of patients/significant others in established area of practice, considering developmental differences among patients
- Demonstrates basic knowledge of common disease processes and treatments, including pertinent diagnostic/laboratory testing and medical/nursing interventions; familiar with preventative health measures related to population served
- Demonstrates a proactive approach to patient care, focusing on addressing each patient’s individual and family needs at the time of service; communicates identified needs in a timely manner
- Utilizes evidence-based approaches with patients/families/caregivers to support self-management, self-efficacy, and health-promoting behavior change
- Collaborates with patients/significant others and other members of the healthcare team to establish goals and priorities to meet patients’ immediate and future needs; Actively participates in the care team to ensure that patient needs and preferences are incorporated into the comprehensive plan of care
- Using population-specific knowledge and clinical expertise, contributes to the continual assessment and effective management of the health needs of assigned patient populations
- Performs telephone triage with particular emphasis on assessment, problem/priority identification, and decision-making
- Demonstrates knowledge, skills, and technical ability in medication/treatment administration; administers prescribed medications correctly, with knowledge of proper dosage, route, site, and possible side effects
- Provides accurate, up-to-date clinical information to patients consistent with professional nursing scope of practice and accepted Optum practice standards, policies, and protocols
- Uses the nursing process for problem-solving/decision-making
- Performs authorized technical procedures competently (e.g., starting/ monitoring IVs) as may be required in clinical practice area
- Demonstrates clinical competence when assisting MD or other provider with procedures
- Seeks validation/guidance from physician or other provider and nurse colleagues when necessary
- Functions effectively with other healthcare providers during emergency situations
- Understands and practices universal precautions correctly and consistently and complies with all applicable OSHA guidelines
- Ensures that all clinical equipment is maintained in clean, working order
- Maintains open lines of communication with physicians and other Optum personnel, within and between departments–even during periods of heightened stress
- Maintains open lines of communication with non-Optum physicians, pharmacies, and other community agencies and services
- Notifies patients/significant others and/or reception staff promptly of unanticipated MD/other provider delays or scheduling changes
- Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations
- Provides reassurance to patients who are upset and/or in need of assistance or additional information
- Directs and coordinates the work of LPNs, medical assistants, and other assistive personnel to meet identified patient care needs
- Maintains confidentiality of all information obtained from patient records and conversations with patients/significant others, physicians, and other Optum personnel
- Answers telephone promptly (within three rings) and courteously and identifies self by name and department (and physician’s office by physician’s name, if appropriate)
- Uses discretion and sensitivity during all phone conversations
- Uses a non-judgmental approach when talking with patients and coworkers
- Effectively and efficiently triages patient phone calls and schedules same-day (work-in) appointments as per departmental or individual physician guidelines
- Transfers telephone calls only when necessary and as per Optum policy
- Assists patients with referrals and pre-certifications as needed for managed care insurance plans with which Optum participates; communicates potential for additional care coordination with outside organizations and/or providers when identified
- Offers clinical advice to Optum patients according to departmental protocols, individual physician’s or other provider’s instructions, and/or accepted nursing practice
- Uses available electronic mail/computer systems to communicate inter- and intra-departmentally as per departmental and/or Optum protocol(s)
- Uses clinical knowledge and skills to teach patients/significant others effectively (e.g., via written information, face-to-face communication, phone communication)
- Integrates patient and family education, including health promotion/wellness, into the delivery of care
- Continuously evaluates the results of patient education and modifies the teaching plan based on patient outcomes
- Designs and implements educational activities that are culturally appropriate (and consistent with individual physicians’ practice) and are tailored to the patient’s/significant other’s ability to comprehend and participate
- Participates, as requested, in the development of patient-teaching tools/programs for assigned department
- Work area reflects neat and organized work habits
- Addresses all patient requests/concerns before end of shift (or notifies patient/significant other of additional time needed to complete request)
- Sets priorities effectively to ensure timely completion of assigned work
- Requests assistance as appropriate in order to complete assigned work and offers to assist others when work load permits
- Prepares and leaves complete, concise messages/instructions for others as needed
- Notifies patients of amount of time needed to address or answer their requests or questions; completes such requests as promptly as possible and/or notifies patient/significant others of anticipated (or unanticipated) delays
- Uses time, supplies, and human resources effectively and efficiently
- Takes complete messages for all telephone calls, including but not limited to: correctly spelled full name and current telephone number(s) of caller, date, time, and reason for the call; signs full surname on all messages
- Documents in EHR all pertinent clinical observations, medications/immunizations/treatments given, allergies, etc.
- Maintains legible log or documentation of all telephone calls received, including but not limited to: date and approximate time of call, full name, date of birth (if applicable), and telephone number of caller, as well as reason for call
- Documents pertinent telephone calls and significant nurse-patient interactions in patients’ EHR, including but not limited to: nursing advise or information provided to patients/guardians/significant others (on behalf of patient), medical advice or information provided to patients as directed by physician or other provider, communication with pharmacies, managed care companies, etc.
- Records the full surname of physician or other providers in EHR when documenting information or advice as directed by that physician or other provider
- Signs all entries in medical record according to Optum policy
- Demonstrates effective problem-solving skills, particularly when urgent/emergent or unexpected clinical or administrative events arise in order to maintain both the smooth functioning of the department and patient/personnel safety
- Serves as a catalyst for improving standards of nursing practice
- Demonstrates leadership skills through the ability to set and attain goals
- Serves as an effective role model for professional conduct and professional practice (e.g., maintaining composure during times of increased stress)
- Provides direction and support, and delegates tasks to professional and non-professional staff
- Serves as an effective preceptor to new staff as needed
- Effectively performs the duties of charge nurses as needed
- Actively participates in departmental staff meetings
- Demonstrates self-direction, accountability, sound judgment, and ethical behavior in all activities
- Demonstrates patient advocacy
- Maintains a commitment to the spirit of inquiry as evidenced by a clinical knowledge base that remains current and reflects understanding of relevant clinical research findings
- Reads current, clinically applicable professional journals
- Attends mandatory conferences/in services in order to maintain (active) NJ registration, in good standing with the NJ Board of Nursing
- Graduate of an accredited school of nursing
- LPN licensed to practice in New Jersey with current NJ registration and in good standing
- Current BLS certification
- 2+ years of recent pertinent professional nursing experience in a hospital, medical office, or other clinical setting
- 2+ years as a licensed practical nurse in a pertinent practice area
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more