Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Manager Operational Performance will lead and support organizational process maturity efforts and performance improvements for cross-functional teams within Industry & Network Relations. This position will draw upon project management experience and systems thinking to complete validation, develop strategies for continuous improvement, analyze performance trends, understand critical gaps in process, and implement innovative solutions to address the needs of our clients.
As an individual contributor, this manager will have high visibility and coordinate with business partners across OptumRx by executing continuous improvements through problem identification and root cause analysis. This leader will support development and innovation initiatives related to network performance, data analytics, issue resolution, and/or other activities not fully defined in the operational improvement space.
Perform full process improvement including requirements gathering, design, and implementation.
Lead analysis and collaborative design activities, serving as a liaison between various business segments and IT teams to strategize solutions that support long term business and technology objectives. Work on-demand needs and look for opportunities to reduce manual work, implement data and automation improvements, and ensure deliverables align with business requirements and timelines.
Primary Responsibilities:
- Project execution: lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified (need solid change management skills)
- Drive and support implementation of tools and process redesign to enhance business value
- Consult with business/technology teams to improve technical design for processes with automation potential
- Provide operational consultation to senior leadership, managers and individual contributors impacted by business process solutions
- Influence without authority - Guide communication, without owning decision-making rights, to drive desired outcome(s) and finding ways to assist stakeholders with solutioning
- Drive the creation of breakthrough insights into business processes which unify and align strategy resulting in enhanced stakeholder value
- Possess excellent oral and written communication skills and is comfortable presenting to everyone from entry-level employees to senior vice presidents, and external clients and coalitions
- Collaborate with Operations teams to enable stable/ Zero surprise operations: defining appropriate metrics to gage processes performance, providing insights to critical operations problems
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Proven hands-on experience leading programs/projects/initiatives with multiple workstreams, including development and execution of detailed work plans
- Proven experience facilitating meetings with internal/external stakeholders and leadership to discuss projects, deliverable timelines and move tasks to completion
- Analytical and complex problem-solving experience introducing innovative solutions
- Advanced computer skills with solid proficiency in MS software such as: Excel, Visio, and PowerPoint, Outlook, and Teams
- Proven ability to evaluate, identify, and lead end-to-end process and/or technology solutions to reduce manual entries, increase productivity, and improve accuracy in an operational environment
- Proven ability to thrive in an environment of ambiguity and autonomy; flexibility and ability to manage multiple projects, deadlines, and multiple priorities in a fast-paced, changing, and evolving work environment
Preferred Qualifications:
- Lean Six Sigma certification
- SharePoint development/management
- Proven to be elf-motivated, team player, action and results oriented
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more