Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Job Type
Full Time
Job Details
Job Description ServiceNow ServiceNow is the leading cloud platform for transforming the way people work. We are looking for a Director of Product Management to lead our Conversational Experiences product team, which is responsible for creating innovative and engaging solutions that enable our customers to interact with ServiceNow through natural language and voice. We are seeking a dynamic and visionary Director of Product Management to lead and shape our Conversational Experiences product portfolio. As the Director of Product Management, you will play a pivotal role in defining and executing the strategy for our conversational interfaces, ensuring they align with our outcome of driving deflection down for our customers. You will collaborate with engineering, design, marketing, sales, and customer success teams to deliver impactful and delightful experiences that solve real customer problems. You will also mentor and coach a team of high-performing product managers, and foster a culture of customer-centricity, innovation, and excellence. Responsibilities:
- Define and communicate the product vision, strategy, and roadmap for Conversational Experiences, aligned with the company's goals and customer needs.
- Lead and inspire a team of product managers to deliver high-quality products that meet customer expectations and business objectives.
- Collaborate with cross-functional stakeholders to understand customer pain points, validate product ideas, and drive product adoption and growth.
- Establish and track key performance indicators and success metrics for the product, and use data and feedback to inform product decisions and priorities.
- Manage the product backlog, prioritize features, and define user stories and acceptance criteria.
- Partner with engineering and design teams to ensure timely and efficient delivery of the product, and resolve any issues or dependencies.
- Represent the product and the customer voice internally and externally, and communicate product updates and roadmap to senior leadership, internal teams, and external partners.
- Bachelor’s degree in Computer Science, Engineering, Business, or related field, or equivalent work experience; MBA or advanced degree preferred.
- 10+ years of product management experience in enterprise software, cloud, or SaaS products, with a focus on conversational interfaces, AI, or related technologies.
- Proven track record of delivering successful products that solve customer problems and drive business outcomes.
- Deep understanding of conversational AI, natural language processing, voice technologies, and user interface design principles.
- Strong leadership, communication, and collaboration skills, with the ability to influence and motivate teams and stakeholders across the organization.
- Exceptional analytical, problem-solving, and decision-making skills, with the ability to use data and customer feedback to drive product direction and priorities.
- Passionate about creating innovative and engaging products that delight customers and users.
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more