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Job Type
Full Time
Job Details
Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 1 year of experience in designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.
- Experience with scripting languages (e.g., Python).
- Experience troubleshooting applications in a networked environment.
- Experience troubleshooting issues for multiple operating systems.
- Excellent customer service, organization, prioritization, multitasking, communication, and leadership skills.
- Provide user support that includes root cause analysis of IT issues on multiple technologies and platforms (e.g., hardware, software, tools, services, networks, integrated video and audio conferencing equipment).
- Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys, and prioritize solutions.
- Partner and lead peers, vendors, and other technical support teams to coordinate troubleshooting processes and resolution for issues.
- Develop scripts, tools, processes or solutions to prevent problems, improve user productivity and automate recurring tasks as part of longer term and global service improvements.
- Participate in or lead IT projects, ensuring that projects are designed and planned well, focusing on delivering a solution or technical improvement.
About the Company
Google Inc.
Mountain View, CA, United States
Build for everyone Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university... Read more