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Job Type
Full Time
Job Details
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; San Bruno, CA, USA. Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in a project/program management, consulting, or client-facing role.
- Ability to navigate ambiguity and drive projects and issues to a clear conclusion.
- Excellent stakeholder management skills.
- Empower support teams to deliver efficient and satisfying Creator experience through documentation, process improvement, training, and product knowledge.
- Own third-level support escalations, triage and prioritization process.
- Manage support communications for critical product issues impacting support teams.
- Support launch readiness for new products/features and empower support teams with documentation, training, and product knowledge.
- Support teams with the Product team, coalesce and collect product feedback and insights to ensure creator needs/features are represented, quantified and prioritized for Product Managers and Engineering.
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