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What Wolters Kluwer Has to Offer:
CAREERS AT WOLTERS KLUWER
Human impact that moves society.Your work will help professionals make critical decisions that impact the lives of millions of people and shape society for the future.
Job Type
Full Time
Job Details
Remote position. Candidate can be located anywhere in the U.S. Requires working technical knowledge and expanded conceptual knowledge of customer service with a focus on technology practices and systems. Works under a moderate level of guidance and direction. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. Participates in technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Contributes to moderately complex aspects of projects. Assists in the development, maintenance, and support of various systems and tools. Supports the achievement of goals through own personal efforts. Key Responsibilities
- Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures
- Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using working knowledge of necessary concepts
- Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others
- Understand key business drivers and build knowledge of the company, processes, and customers
- Bachelor’s Degree or equivalent relevant experience
- 2+ years’ experience in a B2B technical customer service or implementation role
- Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
- Working knowledge of database technologies such as Microsoft SQL Server or Oracle
About the Company
Wolters Kluwer
Alphen Aan Den Rijn, Netherlands
Be the difference. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global... Read more