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Job Type
Full Time
Job Details
Please submit your resume in English - we can only consider applications submitted in this language. Minimum qualifications:
- Bachelor's degree in a technical or quantitative/business-oriented field, or equivalent practical experience.
- 10 years of experience in technical support service delivery or vendor management.
- 8 years of experience leading Inside sales, SMB Sales, operations, strategy, and change management.
- Experience managing inside sales or SMB sales programs through full time equivalents or redistributed operations.
- Experience collaborating with executive stakeholders across a large, global organization, with excellent written and verbal communication skills.
- Knowledge of Google Cloud and/or other Cloud platforms.
- Ability to communicate with executive management, laterally to site leadership team, cross-functionally to multiple teams including the rest of Vendor Management, Global Operations and technical teams, and toward vendor account management, vendor operations management, and vendors at site-wide level.
- Excellent problem-solving and project management skills, with the ability to execute complex strategic and operational initiatives.
- Oversee a large vendor network distributed across different suppliers and sites. Own and manage the relationships with the SMB Sales service providers, own service delivery performance partnering closely with suppliers and SMB Sales teams to ensure high quality output and successful customer outcomes.
- Lead regular business reviews ensuring sites are meeting/exceeding goals.
- Identify operational gaps using a data-driven approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders. Collaborate with cross-functional/cross-regional stakeholders to overcome operational challenges.
- Understand processes impacting the operation (e.g., contracting, finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
- Act as the escalation point for internal and external escalations regarding performance and/or supplier relationship.
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