847 Jobs in IL, US

Accertify is the trusted partner to the world’s leading e-commerce brands. With industry-leading fraud prevention and digital identity offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable legitimate e-commerce, delivering peace of mind to merchants and their customers across the globe. #TeamAccertify provides a solution merchants trust and a career you can trust.

Accertify is a wholly owned subsidiary of American Express—which means our team has access to the outstanding perks and benefits offered by our parent company. We are proud to be #TeamAmex and #TeamAccertify.

Accertify is growing, and we are looking to add a Strategic Risk Services Manager to our global fraud-fighting team.

How will you make an impact in this role?

The Strategic Risk Services (SRS) Manager is responsible for developing e-commerce fraud prevention and revenue retention strategies for Accertify Clients. The Manager, Strategic Risk Services will work directly with omni-channel Clients across industries and provide consultation services to help them achieve their goals.

Essential Duties and Responsibilities:

• Deep understanding of card not present fraud, including identification of fraud through data analysis, prevention techniques, and performance monitoring.

• Provide a dedicated level of strategic support to enterprise Strategic Risk clients.

• Partner with internal teams to identify and deploy best-fit risk strategies including a model-first approach with machine learning.

• Consult with the Client to design and implement comprehensive fraud prevention strategies and operational procedures to reduce fraud and increase efficiency.

• Perform fraud-focused analyses using Client data to showcase where and how fraud is taking place, make strategic and informed recommendations that the Client should implement to minimize risk exposure along with other various metrics to showcase the cost of fraud and be able to present these findings.

• Develop strong Client relationships to deliver exceptional service and ensure that expectations are exceeded; act as a liaison to the organization and take feedback to other internal departments, such as Sales and Product.

• Stay informed on emerging fraud trends and industry-specific changes that may impact Client business.

• Implement new features and functionality from platform releases that are applicable to Client business.

• Work closely with other members of Strategic Risk Services to continue expanding service models and methods of visualizing and presenting data.

• Perform on-site customer training and support the evolution of training practices.

• Job requires travel onsite to the Client location and to Accertify offices (~30%)

Experience & Qualifications

• Bachelor’s Degree preferred

• Interceptas experience required, with a focus on travel and/or hospitality.

• 4+ years of previous e-commerce CNP fraud prevention experience in a high transaction volume environment with a data analytics focus on fraud prevention.

• 1+ years Accertify people leadership skills and experience strongly desired; ability to hire and retain talented staff, as well as the ability to train, develop and mentor a team of fraud prevention professionals.

• In-depth understanding of payment processing environments, including chargeback rules and regulations, authorization, settlement, interchange, pricing/billing, and fraud mitigation strategies both domestically and globally.

• Must have the ability to build a value proposition through effective probing and understanding of the customer’s business model in addition to strong presentation/negotiation skills and the ability to build rapport and credibility.

• Proven ability to analyze, interpret, document, and communicate e-commerce fraud threats and trends effectively and deliver highly detailed technical information in presentation form.

• Experience working in highly cross-functional environments; must be flexible and can adapt to working with tight deadlines and changing priorities.

• Must be a self-starter with demonstrated ability to solve problems and drive results proactively and independently.

• Expert-level knowledge of Microsoft Office, especially Excel.

• Knowledge of database structures, reporting/query tools, and constructing SQL statements in Oracle preferred; experience using reporting/data visualization tools such as Splunk and Tableau is a plus

• Critical thinker with strong strategic planning skills who can adapt quickly by grasping and applying new technical concepts.

• Exceptional organization, presentation, project management, and communication skills (both verbal and written).

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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