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Job Details
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who:• Are passionate about client success.• Enjoy collaborating with others.• Strive to exceed expectations.• Move boldly in the quest for superior and best in market solutions. Job Description: As a Telesales Representative for Pitney Bowes, you can too. Pitney Bowes Telesales Representative, Postage Meter Supplies is SendTech's entry-level Inside Sales role. As a top performing Telesales Representative supporting postage meter supplies you will have the opportunity to be promoted into our Metering Services Inside Sales Team within your first 6 – 12 months of employment with Pitney Bowes. You are: Self-motivated, goal-driven, resilient, and persuasive. A performance-driven contributor who can multi-task with two phone systems, for both outbound and inbound calling, and apply inside sales techniques to recommend products and close sales. You excel at quickly building rapport over the phone, asking qualifying questions to assess client needs, and recommend appropriate postage meter supplies to key decision makers at current Pitney Bowes clients. You are comfortable with a high-volume, high-rejection position. The wage for this position is $15.87 / hour base plus commission pursuant to the Pitney Bowes sales incentive plan's terms and conditions. We will reward your sales success with rapid promotional opportunities, SPIFF's, and uncapped commission (the total target compensation for this position, at 100% goal achievement, is estimated to be $50000 annual). Location: U.S. Remote, Central Time Zone or Eastern Time Zone Preferred You will:
- (CLIENT) Close Sales to clients’ satisfaction:
- Be on a high-volume call-dialer selling Pitney Bowes Postage Meters and office, mailing, and shipping consumable supplies to existing business clients via high volume outbound calling
- Overcome objections by positioning product benefits, current promotions, and the company’s value proposition
- (TEAM) Cultivate your work environment:
- Participate in at least one team development activity, new employee mentorship, committee, training, or volunteer activity each year
- Partner with internal teams to resolve all errors and client escalations
- Work with managers and mentors to continually upskill
- (WIN) Achieve quota and productivity goals:
- Consistently achieve monthly sales quotas, understanding that high-productivity KPIs (e.g. 150-200 calls per day), punctuality, and dependable attendance is critical to success
- Rapidly navigate complex software systems to accurately record customer transactions and create invoices with an error rate of less than 6% each month
- Strive to meet promotion requirements within your first 12 months with Pitney Bowes
- (INNOVATE) Exceed quotas and client expectations:
- Identify and implement changes needed to improve performance
- Raise the bar for yourself, your team, and the client.
- 1+ years of OUTBOUND calling experience in a high call volume setting (100+ calls daily)
- Sale or customer service experience with a strong track record of exceeding goals set by others (sales, sports, etc.)
- The proven core sales skills to be successful in this role, including resiliency, overcoming objections, closing sales, and both recognizing and identifying opportunity in difficult situations
- Intermediate PC skills, with a strong ability to work in multiple screens simultaneously
- Proficiency in Microsoft Office Suite and basic computer and internet troubleshooting
- A home office/desk with reliable high-internet service sufficient to meet the needs of the position. All computer equipment and peripherals will be provided
- Availability to work Monday through Friday, 8:00am-4:30pm Central Time
- A history of taking on progressively more responsibility is past roles
- Track record of success penetrating and maintaining accounts – B2B, inside sales, telemarketing
- Experience, with consistent success, selling over the phone in a telesales or call center environment
- Proven success working from home
- Have a secure, quiet, distraction-free area at home in which to focus on work and protect client data
- Have dependent and child-care arrangements
- Be comfortable primarily communicating with colleagues via videoconference
- Be as productive (if not more) working from home as in office
- Be able to work independently with little direction
- Have the technology to work successfully at home
- Reliable high-speed internet
- In-house, hard-wired internet connection
- Internet Service Speeds, while working, must support a minimum 30 Mbps download
- Check your current speed at www.speedtest.net; ongoing checks once working are required
About the Company
Pitney Bowes Inc.
Stamford, CT, United States
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90... Read more