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Job Type
Full Time
Job Details
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
- Experience supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management), technical support, escalation management, or comparable IT consulting role.
- Experience in application/workload migration to public cloud providers (e.g. Google Cloud Platform).
- Experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation or transformation programs.
- Experience supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting.
- Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with key stakeholders (e.g., C-Suite and IT team) to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.
- Be an on-site presence at key customer locations required and travel domestically approximately 25% of the time.
About the Company
Google Inc.
Mountain View, CA, United States
Build for everyone Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university... Read more