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Job Details
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals, and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together. This position is responsible for providing high quality client focused service by using knowledge of local, state, and federal program requirements to efficiently maintain and update general applicant information, financial, medical, and personal information to support client applications for Disability and Medicaid benefits. This position is full-time. Employees are required to work our normal business hours of 8:00am – 5:00pm CST. We offer 4 weeks of paid training. The hours during training will be 8:00am – 5:00pm CST. *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Primary Responsibilities:
- Monitors and fosters ongoing communications with government agencies regarding the status of claims.
- Documents and updates internal database based on daily contact of select members of assigned applicant group and application evidence requirements, i.e., work activity, medical condition, third party, beneficiary, contact and demographic data financial, life and health insurance information, employment and salary verification, medical history, and documentation where evidence is required.
- Reviews inbox for daily work queues, identifies missing evidence and follows through to completion.
- Answers incoming calls from internal and external customers.
- Assists callers in resolving account issues by identifying and taking appropriate actions including completing and requesting required forms to support application process.
- Effectively educates and answers inquiries from patients and family representatives regarding application process, while safeguarding Protected Health Information (PHI).
- Assists clients with scheduling appointments, reminding of appointments, and arranging transportation as needed.
- Identifies and takes appropriate actions to complete and submit required financial, medical, and personal information forms to support the client application process.
- Diligently follows-up with institutions/businesses resolving issues ultimately affecting application approval.
- Identifies appropriate escalation points and works with direct manager to resolve issues.
- Reviews outgoing client material for accuracy prior to submission.
- Complies with ethics, privacy and compliance policies and procedures.
- Ability to rapidly adopt and respond to changes in work priorities.
- High School Diploma / GED OR equivalent experience
- 1+ year of customer service experience in healthcare, state/federal agency, or insurance environment.
- Experience with Microsoft Office products
- Ability to work 08:00AM – 05:00PM CST
- Must be 18+ years of age OR older
- Bilingual fluency in English/Spanish
- Experience with State and Federal benefits.
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
- Strong verbal and written skills
- Strong Organizational skills
- Ability to work independently
- Ability to build strong relationships
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more