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Job Details
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Strategic Acct Exec, Key Accounts is accountable for renewing the customer year over year in the 100 - 3,000 lives segment. Primary Responsibilities:
- Accountable for customer (employer) loyalty and satisfaction, as measured by survey results and persistency
- Establish, cultivate, and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to these customers
- Establish, cultivate, and manage relationships with consultants and brokers, recognizing the value they bring to our customers
- Create the strategic retention and growth plan for each assigned customer, documenting and maintaining the plan within the formal Strategic Account Plan tool
- Strategically plan, negotiate, and influence the interactions and relationships with customers, their brokers/consultants and internal team members to achieve strategic account goals
- Responsible for value delivery to customer including plan performance, account management and service results
- Develop and maintain a detailed knowledge base of assigned customers, beyond the traditional healthcare-focused information/knowledge, to become an extension of the customer's business
- Facilitate the lifecycle of the customer relationship from RFP to renewal
- Clearly demonstrate the value propositions for specialty and ancillary business to improve customer growth and retention
- Select (with the assistance of the Account Coach), lead, and leverage a team of internal team members as part of the customer's Strategic Account Team to strategically direct the customer’s relationship with UnitedHealth Group
- Strategically plan and meet with customers quarterly, identifying trends and offering solutions per the Insight Driven Solutions (IDS) consultative and solutioning process
- Prepare, host and follow-up an annual strategic planning session with the customer
- Determine and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
- Meet all performance standards (including specific IDS metrics) required as a result of managing and monitoring activities along the customer and IDS life cycles
- 5+ years of experience working with senior-level executives for client relationship management and consultation within the Insurance industry in the Key Accts/Mid-Market space
- 5+ years of strategic and consultative selling experience within the Insurance industry
- Excellent negotiation / influence, collaboration, and listening skills
- Excellent messaging, positioning, and presentation of information for customer impact and influence
- Solid work management skills - identify a goal and the steps needed for accomplishment and proactively manage action steps to accomplish goal
- Solid business and financial acumen
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more