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Job Details
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.Work you'll do :Contract Management:
- Develop and manage maintenance and operations contracts for clients, ensuring alignment with their strategic objectives.
- Monitor contract performance, compliance, and adherence to service level agreements.
- Implement effective contract administration processes and maintain accurate records.
- Collaborate with clients to understand their business goals and develop maintenance and operations strategies that support those goals.
- Provide insights and recommendations to improve efficiency, reduce costs, and enhance overall operational performance.
- Lead a team of professionals responsible for executing maintenance and operations contracts.
- Foster a collaborative and high-performance culture, promoting continuous improvement and innovation within the team.
- Cultivate strong relationships with clients, acting as the main point of contact for contract-related matters.
- Collaborate with clients to understand their evolving needs and tailor solutions accordingly.
- Identify and mitigate potential risks associated with maintenance and operations contracts.
- Develop contingency plans to address unforeseen challenges and ensure uninterrupted service delivery.
- Prepare regular reports on contract performance, key performance indicators, and other relevant metrics.
- Conduct data analysis to identify trends, areas for improvement, and opportunities for cost optimization.
- Bachelor's degree required
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- 7+ years of proven experience in contract management
- 5+ years of proven experience in managing Integrated Eligibility contracts management, with a focus on maintenance and operations.
- 5+ years of experience in development of special projects and related service agreements
- 3+ years full-time employment in service contract administration, monitoring, or inspection in the private or public sector.
- Exceptional communication and interpersonal skills.
- Strategic thinking and problem-solving abilities.
- Familiarity with relevant regulations and compliance standards.
- Master's degree preferred.
About the Company
Deloitte LLP
New York City, NY, United States
What impact will you make? Deloitte is one of the largest professional services firms, which means that we touch nearly every aspect of business.... Read more