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Job Details
Experience Level: Experienced Hire Categories:
- Corporate Services
- 7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, US
- Define and map existing processes across the organization globally and measure baseline performance
- Apply Design Thinking and Lean Six Sigma tools and techniques to identify critical-to-quality requirements, analyse root causes for inefficiencies and waste, and recommend solutions to improve or redesign organizational process performance
- Assess risks associated with current and proposed processes against business objectives and ensure solutions align with the risk appetite and risk management framework, design appropriate controls
- Design, sequence and prioritize process improvements in partnership with senior management that streamline workflows, reduce cycle times, and improve quality and customer satisfaction. This includes estimating expected benefits, and establishing KPIs and targets.
- Contribute to the execution of these improvements across multi-year periods. Monitor and report on the progress of process improvement initiatives, and adjust plans as needed to ensure successful implementation.
- Facilitate and participate in process improvement discussions with Technology teams, Credit Strategy & Standards groups, Operational groups, control functions, accounting specialists and analysts whilst representing R&R process transformation objectives
- Ensure continuous improvement and methodical process oversight following implementation of process changes
- Set up and maintain process documentation, including standard operating procedures, training programs, risks and controls self-assessments
- Work in Agile pods to define business process requirements for technology solutions, identifying with Product Owners any opportunities to enhance and re-develop technology solutions
- Create and contribute to training, communication plans and champion roll-out plans for key process and technology enhancements in partnership with senior leaders, change champions, Professional Development & Training, and the People teams to help colleagues understand and adopt new processes and procedures
- Partner with management to further integrate Design Thinking, Lean Six Sigma and Agile management approaches and behaviours that develops and embeds a culture of continuous process improvement
- Collaborate closely with other process teams to ensure consistency of approach and share standard processes
- 3+ years’ of proven experience in roles focused on driving medium to large-scale process improvement, transformation, and organizational change initiatives, preferably within digital or technology transformation initiatives
- Minimum Green Belt certification in Lean Six Sigma
- Proficient in process tools like Lucidchart and/or Visio
- Proficient in Agile methodologies
- Experience synthesizing customer and/or user views into critical requirements that were successfully embedded in process flows or digital applications
- Highly proficient communication skills to simplify complex themes and present recommendations to leadership
- Ability to influence, navigate ambiguity and drive consensus to achieve objectives
About the Company
Moody's
New York City, NY, United States
In a world shaped by increasingly interconnected risks, Moody's helps customers develop a holistic view of these risks to advance their business... Read more