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Job Details
Experience Level: Experienced Hire Categories:
- Product Development
- 55 Princess Street, Floor 3, Manchester, M2 4EW, GB
- Improving system efficiency by consulting with end-users and providing innovative solutions
- Maintenance and improvement of Solutions Delivery technical documentation, including updating existing manuals and guides, as well as creating new documentation to reflect changes or additions to our systems and processes.
- Work with Implementation Specialists and Project Managers for new implementations/existing client change requests.
- Point of escalation for support tickets via a dedicated queue for customer queries relating to workflow tools, and triaging when necessary to other relevant teams within the KYC OU.
- Collaborate with Product teams to ensure the Solutions Delivery team has documented processes for any new products, releases, and upgrades.
- Work closely with other internal stakeholders on the fulfilment, support, engineering, and operations teams.
- Joining implementation/project calls to provide product expertise, as required
- A bachelor's degree in computer science, information technology, information systems, computer engineering, or similar.
- Strong knowledge of scripting (Python or other object orientated language) and API integrations (RESTful API)
- Proficiency in providing efficient web-portal support.
- Exceptional interpersonal and communication skills, both internally and externally.
- Excellent problem-solving skills and attention to detail
- Agile and ability to learn new products & processes closely
- Project management experience a plus
About the Company
Moody's
New York City, NY, United States
In a world shaped by increasingly interconnected risks, Moody's helps customers develop a holistic view of these risks to advance their business... Read more