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Job Type
Full Time
Job Details
Job Description ServiceNow is currently seeking a Training Solution Consultant to create value-based, long-term, holistic training and adoption plans that allow ServiceNow enterprise customers to achieve their business outcomes. What you get to do in this role:
- Be the trusted expert in the full ServiceNow Training catalog and product portfolio; make recommendations on new or expanded offerings based on customer requirements.
- Collaborate with business partners and team members to design, propose, and execute on enterprise customer training strategies that span customer size and industry.
- Build relationships with ServiceNow services and license sales representatives to support pre-sales opportunities by creating value-based training solutions aligned to the customer’s overall platform strategy.
- Influence, create, and maintain training playbooks and resources, including proposal templates and training plan templates.
- Provide leadership, guidance, and training to Services Account Executives and other members of the ServiceNow sales team on training approach, scope, and strategy for key customer accounts.
- Conduct formal Training Strategy Assessments for select ServiceNow accounts in collaboration with success squads to help customers leverage their training entitlements.
- Conduct account research to inform training strategies, including using the ServiceNow platform to run reports on training and financial data.
- Provide thought leadership around enterprise training best practices, including creating community blogs, internal knowledge articles, and interviewing subject matter experts.
- Curate resources and information for business partners and team members by distilling complex training topics down to digestible concepts, and then clearly documenting them.
- Be a training evangelist – present on training topics and the training strategy to other ServiceNow teams to guide awareness of the value of training in customer accounts.
- Define and test requirements for training sales tools used and promote continuous improvement of internal processes.
- Travel up to 10% (worldwide) per year.
- Knowledge and hands on experience selling or implementing ServiceNow training solutions or similar technical training solutions.
- 3+ years of experience in Organizational Change Management (OCM) or training at an Enterprise level or reasonable equivalent).
- 5+ total years of professional experience in an enterprise-level environment (or equivalent).
- Strong working knowledge of MS Office applications, especially, Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
- An ability to consolidate and interpret technical information and translate it in a meaningful way for key partners.
- Experience incorporating analysis and reporting into programs.
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more