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Job Type
Full Time
Job Details
About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers. Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving’s Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains. Location This is a remote position. You can work from home and be located anywhere in the USA. About the team Our customers deal with complex problems in demanding environments and rely on Kinaxis to provide top of the line support. This is where our Escalations Developers come into play, helping to maintain and enhance our world class supply chain planning software. As a member of the Escalations Team under the Product Quality Group you will join a highly motivated team in solving complex customer problems. You will work very closely with both our core development teams and our customer support organization in a fast-paced environment. You will use cutting edge trouble shooting techniques to ensure customers' installations run smoothly. If you have a positive attitude and enjoy a variety of work then this is the place for you. What you will do
- Investigate supply chain planning issues reported by customers.
- Design solutions to solve complex customer problems.
- Balance trouble shooting in a variety of configurations to deliver quality solutions.
- Participate in a fast-paced work environment to continually deliver on customer expectations.
- Engage with our global customer support organization to help improve product quality.
- Shape the reliability and agility of our R&D support organization.
- RapidResponse’s market leading in-memory data server technology
- Visual Studio, JIRA, Confluence, Git
- Sophisticated internal testing tools to validate correctness, performance and solve accuracy
- Virtual and cloud infrastructure for development, support and testing
- World class supply chain modeling environment
- C++
- A love of problem solving in real world situations
- Background in, or understanding of, supply chain management
- Familiarity with C++ or other programming languages
- Familiarity with software at the system level
- Ability to work effectively in a fast-paced interrupt driven environment.
- Excellent communication and teamwork skills both written and verbal.
- US Citizen
- Analytics or iterative algorithms
- Optimization algorithms or statistical packages
- Visual Studio, JIRA, Confluence, Git
- Knowledge and experience in relational database design and usage
- Level 3 customer support experience
- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons
About the Company
Kinaxis
Ottawa, Canada
Life at Kinaxis At Kinaxis, our cutting-edge software supports the ever-changing needs of the people who manage supply chains. It’s rewarding and... Read more