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Job Details
Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together. Often serving as the first point of contact for patients in preparation of upcoming appointments, this position requires excellent customer service and attention to detail. The Pre-Registration Representative is responsible for the accurate and efficient pre-registration of patients by updating patient demographic and insurance information, in advance of the date of service. This position is full time, Monday-Friday. Employees are required to work our normal business hours of 9:00am-5:30pm EST. Our office is located at 43 Whiting Hill Road Brewer, ME 04412. We offer 3-6 weeks of paid training. The hours during training will be 8:00am to 4:30pm EST, Monday - Friday. Training will be conducted onsite (timing varies). If you are located within commutable distance to 43 Whiting Hill Road Brewer, ME, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Primary Responsibilities:
- Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person
- Collects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter.
- Engages other departments to assist with patient questions or needs
- Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service
- Remains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metrics
- Meets/exceeds department defined productivity and audit goals and upholds all department policies and procedures
- Escalates outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time starts
- Verifies insurance coverage and benefits, updating the encounter appropriately
- May perform other duties upon request
- High School Diploma / GED or higher
- 6+ months of experience in an office setting, customer service setting (over the phone or face to face) or phone support role or call center environment
- Beginner level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- 18 years old or older
- Ability to work our normal business hours of 9:00am-5:30pm EST
- Ability to complete training onsite before transitioning to work from home
- Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.
- 1+ years of registration experience in a hospital or medical setting
- Understanding of medical terminology
- Working knowledge of insurance policies and procedures and patient care settings
- Previously worked for Northern Light Health
- Reside within a commutable distance to 43 Whiting Hill Road Brewer, ME 04412
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more