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Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Front Office Assistant, you will be responsible for greeting patients and providing support to medical staff. This role is based in one of our MedExpress urgent care centers. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team! Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is Pittsburgh, PA, though you may also operate in other local work sites on an as needed basis. Location: 1535 Washington Road Pittsburgh, PA 15228 (located in Mt. Lebanon township) Status: Part-Time Schedule: (1) x 12-hour shifts (8:00 a.m. – 8:00 p.m.) per week Specialty: MedExpress Urgent Care Hours may include rotating weekends/holidays and may vary with patient volume and business need. Primary Responsibilities for our Front Office Assistants include:
- Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
- Welcome all clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process
- Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation
- Collect all insurance information, verify patient demographics, process payments, and complete phone sheets
- Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses
- Hourly rate incentives (Flex Pay, Standby Pay)
- Paid Time Off which you start to accrue with your first pay period
- Career development and training for other roles you may be interested in
- Medical Plan options, Dental, Vision, Life & AD&D Insurance
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- High School / GED or higher
- 1+ year(s) of customer service experience OR experience in a medical office setting
- Beginner level of proficiency with computer software and the ability to learn electronic medical records
- Understanding of occupational medicine and/or urgent care
- Experience collecting health insurance information and/or processing patient payments
- Experience with patient registration
- 6+ months of experience navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more