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Job Details
Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Multilingual Representatives. If you're fluent in English, Mandarin, and Cantonese, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM The Service Account Manager is responsible for the installation of assigned accounts while driving employee growth, performance, and meeting business objectives and metrics. This position will support our overall growing customer base while providing leadership and management to the team. This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM - 5:30 PM EST. It may be necessary, given the business need, to work occasional occasional overtime and weekends (October - December overtime is required on Saturdays between the hours of 10:00 AM - 4:00 PM EST). Our office is located at 6402 8th Ave, Suite #G101, Brooklyn, NY, 11220. We offer weeks of paid on-the-job training. The hours of training will be during operation hours from Monday - Friday. Primary Responsibilities:
- Research issues and develop customers specific solutions
- Provide in person Member services to both M&R and DSNP members with their languages at retail store, services including but not limited to:
- Benefits
- Policies, Procedures, and protocols (pre - auth, enrollments, renew rewards, etc.)
- Claim / billing issues (follow up calls with resolution to identified issues in timely manner, outbound calls to provider offices if needed)
- Fulfills material requests for Members
- Translations (company letters, as interpreter to work with other vendors)
- Asist members to apply for various government assistance programs, explore external non - profits organizations to provide help to needed Members
- Medicare Sales and Enrollment Supports
- Support Member experience and quality programs to improve Member satisfaction
- Perform other duties as assigned
- Provide expertise and customer service support to members, customers, and / or providers
- Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
- Identify and resolve operational problems using defined processes, expertise, and judgment
- Investigate claim and / or customer service issues as identified and communicate resolution to customers
- Provide feedback to team members regarding improvement opportunities
- High School Diploma / GED OR equivalent experience
- 3+ years of customer service experience with analyzing and solving customer problems
- Multilingual fluency in English, Mandarin, and Cantonese
- Ability to obtain Sales License within 6 months of employment
- Proficiency with computer and Windows PC applications
- Ability to work any full-time (40 hours / week), 8-hour shift between the hours of 9:00 AM - 5:30 PM EST from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need (October - December overtime is required on Saturdays between the hours of 10:00 AM - 4:00 PM EST)
- Must be 18 years of age OR older
- 3+ years of previous Management OR Supervisory experience
- Intermediate level of experience with using Microsoft Access (create, edit, format, manipulate databases)
- Healthcare industry experience
- Process improvement experience
- Ability to communicate effectively, understand information, and speak clearly and professionally
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more