REPORTS TO:

Director Of Product

JOB PURPOSE:

To oversee the design process of a product from start to finish, and the improvement of existing products.

EXPECTATIONS:

The day-to-day job responsibilities will fluctuate seasonally throughout the school year. Below is a list of the job responsibilities overall.

• Standard availability Monday - Friday 8:00 - 5:00 PM CST with the flexibility to book outside of standard business hours based on customer needs
• Conduct research on features
• Manage a backlog of UX projects, timeline, and budget
• Conduct a wide array of user research including surveys, unmoderated tests, moderated tests, and customer interviews
• Be responsible for all stages of the design process, from wireframes to prototypes and high-fidelity mockups
• Keep on top of web and mobile design and experience trends to ensure we provide an experience on par with customers’ expectations
• Ensure smooth handoffs to Product and Engineering teams by creating styles guides and design specifications
• Establishing and maintaining processes for testing, design, rollout, and maintenance of products.

GOALS:

The goals outlined measure success on responsibilities and will only be applicable once the employee has assumed responsibility for the items detailed below.

• Deliver key product success metrics
  • Ensure products meet market needs, deliver on revenue and program targets, and are broadly accessible by those who can benefit
• Create major interactions for new product elements
  • Collaborate cross-departmentally to deliver visual designs, chronicling the design process using various technology resources
• Ensure that Ed Farm | Propel company design style and language are consistent across all new feature
  • Drive consistency across Ed Farm | Propel brand features, by emphasizing and communicating new and existing elements in the style guide
• Improve prototyping, management, and thought leadership for Ed Farm | Propel brand
  • Participate in user interviews to gather feedback and determine impact from key stakeholders

HOW POSITION WILL BE EVALUATED (include frequency):

Evaluations will occur twice yearly. Informal evaluations will also be conducted as needed during 1:1 meetings.

REQUIRED SKILLS, BEHAVIOR, OR KNOWLEDGE

• Strong follow up skills
• Ability to plan, prioritize, manage, and execute on many projects while sticking to deadlines
• Appreciation of the research process and pride in creating high quality designs, and feel both are critical to having an exceptional product
• Ability to think through edge cases and unconsidered scenarios
• Proven track record for being detail oriented and organized
• Willingness to be flexible and contribute across departments and get tasks accomplished
• Ability to identify key success metrics for a project, defining measurable goals such as increases in traffic, trials, conversions, expansion revenue, and retention
• Enthusiasm for design thinking and ability work in a fast-paced, results-oriented culture
• Comfortable in a virtual environment