Job Details
REPORTS TO:
Director Of Product
JOB PURPOSE:
To oversee the design process of a product from start to finish, and the improvement of existing products.
EXPECTATIONS:
The day-to-day job responsibilities will fluctuate seasonally throughout the school year. Below is a list of the job responsibilities overall.
- Standard availability Monday - Friday 8:00 - 5:00 PM CST with the flexibility to book outside of standard business hours based on customer needs
- Conduct research on features
- Manage a backlog of UX projects, timeline, and budget
- Conduct a wide array of user research including surveys, unmoderated tests, moderated tests, and customer interviews
- Be responsible for all stages of the design process, from wireframes to prototypes and high-fidelity mockups
- Keep on top of web and mobile design and experience trends to ensure we provide an experience on par with customers’ expectations
- Ensure smooth handoffs to Product and Engineering teams by creating styles guides and design specifications
- Establishing and maintaining processes for testing, design, rollout, and maintenance of products.
GOALS:
The goals outlined measure success on responsibilities and will only be applicable once the employee has assumed responsibility for the items detailed below.
- Deliver key product success metrics
- Ensure products meet market needs, deliver on revenue and program targets, and are broadly accessible by those who can benefit
- Create major interactions for new product elements
- Collaborate cross-departmentally to deliver visual designs, chronicling the design process using various technology resources
- Ensure that Ed Farm | Propel company design style and language are consistent across all new feature
- Drive consistency across Ed Farm | Propel brand features, by emphasizing and communicating new and existing elements in the style guide
- Improve prototyping, management, and thought leadership for Ed Farm | Propel brand
- Participate in user interviews to gather feedback and determine impact from key stakeholders
HOW POSITION WILL BE EVALUATED (include frequency):
Evaluations will occur twice yearly. Informal evaluations will also be conducted as needed during 1:1 meetings.
REQUIRED SKILLS, BEHAVIOR, OR KNOWLEDGE
- Strong follow up skills
- Ability to plan, prioritize, manage, and execute on many projects while sticking to deadlines
- Appreciation of the research process and pride in creating high quality designs, and feel both are critical to having an exceptional product
- Ability to think through edge cases and unconsidered scenarios
- Proven track record for being detail oriented and organized
- Willingness to be flexible and contribute across departments and get tasks accomplished
- Ability to identify key success metrics for a project, defining measurable goals such as increases in traffic, trials, conversions, expansion revenue, and retention
- Enthusiasm for design thinking and ability work in a fast-paced, results-oriented culture
- Comfortable in a virtual environment
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