Key Account Manager:

A Key Account Manager is responsible for building and maintaining strong relationships with SoftwareOne’s strategic customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing key customers, manages the customer relationship, satisfaction, and retention. The Key AM builds & implements the account strategy, helps identify new sales leads, and collaborates with BDEs to develop sales plans and identify opportunities. The Key AM is ultimately responsible for the holistic relationship with high potential customers.

Role and Responsibilities:

• Be the primary point of contact and build and maintain long-term relationships with customers
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Drive proactive new Sales, Renewals, and overall Opportunity Management.
• Manage day-to-day Customer and Partner Requests
• Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on
• Account growth
• Profitability
• Customer retention
• Customer satisfaction
• Lead, moderate and orchestrate all activities on accounts
• Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
• Track and forecast of defined account metrics, KPIs and financials