Your role will be part of growing team based in Plano, TX to create and support global digital products for PepsiCo. These products will focus on topics such as revenue management, supply chain, manufacturing, and logistics.

You will be part of a collaborative interdisciplinary team centered around Data & Service Design, where you will be our system thinker, turning inputs into actionable strategies and designs. You will work closely with designers, process owners, product owners and final business users.

You will be an internal ambassador of the team’s culture around Product & Service Design. You will provide stewardship to colleagues in the areas in which you are specializing.

Responsibilities

This role will support the following activities:

• Participate in the entire design process of our digital products & services from initial research, ideation, conceptualization and design, to testing and validation.
• Plan and conduct Primary and Secondary Research. Synthesize research and build insights, reframe problems, and provide recommendations that enable our teams to generate and iterate on new solutions.
• Apply Human-Centered Design and Service Design Thinking approaches to guide the discovery and production of low-fidelity and high-fidelity deliverables.
• Plan and co-facilitate workshops internally and externally. Manage approaches that identify and solve complex problems.
• Create project deliverables such as low and hi fidelity UI prototypes, discussion guides for research, insights reports and presentations among other materials relevant to the client challenge while working within a Design System.
• Coordinate work activities with your digital team, Business teams, other IT services and as required.
• Communicate with business stakeholders in the process of Service Design, training and knowledge transfer.
• Influence product teams through data-based recommendations.

Qualifications

What will you need to succeed?

• 5+ years of experience designing digital products & services as part of a multidisciplinary team.
• Deep understanding of the Service Design and UX Design disciplines. Proven experience and knowledge on implementation and facilitation of the overall design process, using a variety of methodologies like: Process Mapping, User Journey Mapping, User Story Mapping, Wireframing, UI prototyping, User Testing, etc.
• Experience with industry standard design and research tools (Adobe CC, Sketch, Figma, InVision, User testing etc…).
• Experience in designing, building and managing a Design System across our eco-system of products and services.
• Strong communication and organizational skills with the ability to deal with ambiguity while juggling multiple priorities.
• Experience with Agile and SAFe methodology for team work and analytics ‘product’ creation.
• Experience creating a project vision, execution, and overall quality.
• Experience planning and conducting user research and user testing sessions including moderator guides to generate artifacts from synthesis.
• Experience advocating a User Centric Design approach to help in understanding the needs, pain points and desires of our users.
• Experience in designing responsive hybrid/native digital products for both mobile and desktop solutions.
• Experience with workshop planning and facilitation.

Please apply with a portfolio that shows your latest works and achievements.