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Job Details

About the Role:

Grade Level (for internal use):


About the Role: Technology Product Manager Coach (Infrastructure/Cloud)

The Team:

The Digital Technology Services (DTS) organization is a part of the Digital Solutions corporate function. Our goal is to transform our organization to a product-oriented culture and delivery model, which will improve our customer and stakeholder experience while achieving our DTS strategic objectives. 

Responsibilities and Impact:

The Transformation team is leading the ‘Project to Product’ Transformation for DTS, to productize our organization drive and mature our Agile Product Delivery practices. This individual will drive business agility by coaching Product Managers through defining and evolving their product strategy, vision, and roadmaps to deliver best-in-class solutions. It includes, based on personal experience, the ability to coach Product Managers in these core aspects of Product Management (but not limited to): 

  • Product Strategy: Work closely with leadership and cross-functional stakeholders to define product strategy and OKRs that drive Product Usage and adoption over short, medium, and long terms; balancing various business/stakeholder needs.
  • Product Roadmap: Create time-centric product roadmaps that deliver the product strategy while balancing business/stakeholder, security, risk, and compliance requirements and contractual commitments.
  • Data-driven decision making: Leverage data and analytics to make informed decisions, monitor product performance and continuously improve product to improve KPIs.
  • Impact and Execution: Drive a cross functional team of Engineers, designers, other technologists and horizontals, business stakeholders, etc.
  • Customer-Centric Approach: Maintain a deep understanding of customer needs and feedback through user research, surveys, and feedback loops, and incorporating this insight into product enhancements.
  • Product Development: Scope and lead the development of new product features that will increase the value to our customers.
  • Risk Management: Work closely with compliance and risk management teams to ensure products adhere to regulatory requirements and industry best practices.
  • Financial Planning: Develop and manage product budgets, forecasts, and financial models to optimize resource allocation and track financial performance.
  • Communication: Effectively communicate product updates, priorities, and progress to internal stakeholders, executive leadership, and external partners.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $120,000 to $150,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

  • Prior experience with managing and executing GTMs for end-to-end Product Development Life Cycle including, creating, and executing Product Strategy, Data Driven Decision Making, Product Development, Risk Management, Financial Planning, Marketing Campaigns and Communication for Internal Products
  • Customer Centric: You are passionate about improving Customer Experience and Satisfaction and delivering maximum value to customers. 
  • Change Agent: You foster a product mindset and maximize efficiencies and performance from Lean-Agile principles, values, and practices; You Lead Communities of Practice (CoPs) and develop/deliver hands-on training and coaching of defined Agile practices.
  • Analytical problem solver: You have experience working and delivering on complex problems. You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis).
  • Collaborative: You have a track record of shipping and iterating on impactful products that required partnering with and building consensus across a wide group of cross-functional partners.
  • Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our customers.  

Additional Preferred Qualifications:

  • Bachelor’s degree preferred in Business, Technology, or Operations. Product Management certification(s) preferred (e.g., SAFe POPM, SAFe APM, etc.).
  • Total 8+ years of experience with Strong track record: 5+ years of product management experience for internal Products in high-growth environments, with experience in the Agile/SAFe framework highly preferred.
  • Domain knowledge is a big plus: Knowledge of various Agile and engineering processes and methods (Infrastructure, Operations, Software Engineering), can speak intelligently about them and leverage other techniques to provide value to a team/Enterprise.
  • Excellent communicator: You are a clear and concise communicator, and you have superb interpersonal skills with demonstrated ability to manage and influence people in a matrixed environment.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.


We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

  • Health & Wellness: Health care coverage designed for the mind and body.

  • Flexible Downtime: Generous time off helps keep you energized for your time on.

  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.


Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  


If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 


20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID: 295701
Posted On: 2024-05-13
Location: Raleigh, North Carolina, United States
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Technology Product Manager Coach (Infrastructure/Cloud) - Hybrid
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