With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Collection Manager - Japan will lead a group of ~40 employees in Internal Collections as well as Operations team to meet expected levels of productivity & governance along with managing 3rd party Call & Collect and Specialty partners in the region. The incumbent will be responsible for developing and executing strategies aimed at maximizing Collections effectiveness and minimizing operational risk. Working closely with and under the guidance of the Director of Collections for APAC, the incumbent will provide thought leadership on all collection matters, conduct regular reviews to proactively identify trends and take timely actions to mitigate impact to performance. Key responsibilities include

• Adopt a hands-on approach to drive best in class Collections performance. Provide thought leadership and drive initiatives to maximize returns through best-in-class collection economics

• Collaborate with Risk Management, Credit and other functions to develop and implement improvement initiatives

• Develop and maintain positive working relationships within and outside the business unit

• Ensure 24 x7 audit readiness, compliance to regulatory & American Express norms and work to achieve satisfactory outcomes in multiple areas of audits

• Achieve high levels of employee engagement and motivation.

• Lead, coach and develop team members and create an environment that helps attract and retain best in class talent

Qualification

• 12-15 years of overall professional experience within the banking/financial sector, with 2-3 years of credit and collections operations experience.

• Substantial experience in managing large diverse teams.

• Highly developed analytical skills with strong attention to details

• Ability to lead, influence, and contribute at various levels of the business

• Self-starter with the ability to work independently

• Proactive, solution oriented approach

• Excellent communications skills, ability to build and leverage relationships

• Ability to drive innovation and change in a fast moving environment.

• Business fluency in both Japanese and English 

＊Work style (Hybrid/Onsite) may change to due to business needs/situations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• Support for financial-well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.